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Welcome to the insideARM.com Research Library

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  1. Operations Master Course: Vol. 1

    Operations Master Course: Vol. 1

    $699.00

    insideARM.com has compiled its Operation Guides into the Operations Master Series: a low-cost, one-stop solution for learning about the most pressing operational topics in 2014. When you purchase the Operations Master Series, you get access to SIX Operations Guide titles:

    • Training
    • Hiring
    • Call Volume
    • Call Monitoring
    • Call Recording
    • Collection Letters

    Each Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

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  2. Operations Guide: Consumer Disputes

    Operations Guide: Consumer Disputes

    $189.00

    We enlisted the help of three industry experts to develop our Operations Guide: Consumer Disputes. It provides your agency with insight into best practices for handling this tricky FDCPA issue.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    (This product is approved for DBA International Certification Credit.)

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  3. Updated 2015: Collection Call Compliance

    Updated 2015: Collection Call Compliance

    $189.00

    This is the resource to have on hand for questions regarding collection call compliance. Thoroughly updated and vetted for 2015 by the Editorial Review Board of the Compliance Professionals Forum, this To the Point from insideARM.com's Ask the Attorney webinar covers:
     
    • What are some of the big dos and don’ts when calling consumers? What is the industry– particularly first-party collectors and lenders – doing to combat the challenges of contacting consumers on their cell phones?
    • How often should you scrub your cell phone list to ensure that the cell phone number is still registered to that consumer before auto-dialing?
    • What to do when the phone area code indicates a different time zone than the physical address?
    • How does the CFPB register and recognize first-party collectors? Is this going to change?
    • What are some best practices and sample language for out-of-statute and bankruptcy notices?

     

    (This product is approved for DBA International Certification Credit.)

     

     

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  4. Staying Compliant – and Out of Court – with the TCPA

    Staying Compliant – and Out of Court – with the TCPA

    $189.00

    This reference guide distills the information presented in our webinar. It comes complete with a link to the full recording of the webinar – great for use for all-staff trainings and quarterly in-services – as well as the slide deck and full transcript of the webinar. This guide doesn’t just walk through what agencies should and should not be doing, going forward – it contains the full Q&A from the webinar, too.

     

    (This product is approved for DBA International Certification Credit.)

     

    Product: PDF Download

    Pages: 32 pp including appendix

    Published: June 2016

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  5. Collection Agency Data Security: Policies & Procedures

    Collection Agency Data Security: Policies & Procedures

    $189.00

    October 6 - 2:00 p.m.

    Join insideARM and Jeff Wilder of KirkpatrickPrice for an in-depth webinar on what you need to know to keep your business on the cutting edge of data security, and what you need to do to keep your policies and procedures as current and effective as possible. Participants will also have a chance to participate in a live Q&A session after the event.

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