Questions? Email orders@insidearm.com or call 240-499-3834.

Welcome to the insideARM.com Research Library

6 Item(s)

per page

List  Grid 

Set Descending Direction
  1. Operations Master Course: Vol. 1

    Operations Master Course: Vol. 1

    $699.00

    insideARM.com has compiled its Operation Guides into the Operations Master Series: a low-cost, one-stop solution for learning about the most pressing operational topics in 2014. When you purchase the Operations Master Series, you get access to SIX Operations Guide titles:

    • Training
    • Hiring
    • Call Volume
    • Call Monitoring
    • Call Recording
    • Collection Letters

    Each Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  2. insideOperations: Best Practices in Statute of Limitations and Out-of-Stat Debt

    insideOperations: Best Practices in Statute of Limitations and Out-of-Stat Debt

    $129.00

    DATE: 17 September 2015 | TIME: 2.00 p.m. Eastern

    This webinar is only open to creditors, collection agencies, debt buyers, and collection attorneys.

    This insideOperations webinar puts attendees into a classroom-like setting with industry experts in collection agency operations. This presentation, covering validation notices, gets your operations team thinking about best practices and how to implement them going forward. Attendees will also be able to ask questions of the presenters related to the topic.

    Learn More
  3. Operations Guide: Consumer Disputes

    Operations Guide: Consumer Disputes

    $189.00

    We enlisted the help of three industry experts to develop our Operations Guide: Consumer Disputes. It provides your agency with insight into best practices for handling this tricky FDCPA issue.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  4. Updated 2015: Collection Call Compliance

    Updated 2015: Collection Call Compliance

    $189.00

    This is the resource to have on hand for questions regarding collection call compliance. Thoroughly updated and vetted for 2015 by the Editorial Review Board of the Compliance Professionals Forum, this To the Point from insideARM.com's Ask the Attorney webinar covers:
     
    • What are some of the big dos and don’ts when calling consumers? What is the industry– particularly first-party collectors and lenders – doing to combat the challenges of contacting consumers on their cell phones?
    • How often should you scrub your cell phone list to ensure that the cell phone number is still registered to that consumer before auto-dialing?
    • What to do when the phone area code indicates a different time zone than the physical address?
    • How does the CFPB register and recognize first-party collectors? Is this going to change?
    • What are some best practices and sample language for out-of-statute and bankruptcy notices?

     

    Learn More
  5. inside-compliance

    insideCompliance: 2015 Subscription

    $599.00

    The Compliance Professionals Forum's bi-monthly webinar series makes YOU the expert in debt collection compliance.

    By purchasing this bundle you get access to all six of the 2015 insideCompliance webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and the chance to interact directly with our speakers and get personalized advice on the compliance topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!

    Learn More
  6. iO Store Image

    insideOperations: 2015 Subscription

    $499.00

    insideARM's bi-monthly webinar series makes YOU the expert in collection floor operations

    By purchasing this bundle you get access to all six of the 2015 insideOperations webinars, and will receive the video recording after each webinar is complete. These targeted sessions give you unique access to top industry experts, and a chance to interact directly with our speakers and get personalized advice on the operations topics. Purchasing a year-long pass is a great way to save money while not scrimping at all on expertise!

    Learn More

6 Item(s)

per page

List  Grid 

Set Descending Direction