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  1.  2014 ARM U: How to Fire a Client

    2014 ARM U: How to Fire a Client

    $179.00

    View the complete video recording of How to Fire a Client at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  2.  2014 ARM U: Understanding the SCRA

    2014 ARM U: Understanding the SCRA

    $179.00

    View the complete video recording of Understanding the SCRA at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  3. 2014 ARM U: Anthony DiResta on Compliance

    2014 ARM U: Anthony DiResta on Compliance

    $209.00

    View the complete video recording of Anthony DiResta's Keynote at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of DiResta's remarks. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  4. 2014 ARM U: Building the Best CMS

    2014 ARM U: Building the Best CMS

    $199.00

    View the complete video recording of Building the Best CMS at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  5. 2014 ARM U: Regulatory Forecast

    2014 ARM U: Regulatory Forecast

    $179.00

    View the complete video recording of the Regulatory Forecast session at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  6. 2014 ARM U: Service Provider Compliance

    2014 ARM U: Service Provider Compliance

    $199.00

    View the complete video recording of the Service Provider Compliance session at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  7. 2014 ARM U: Understanding the Scope of a CFPB Investigation

    2014 ARM U: Understanding the Scope of a CFPB Investigation

    $209.00

    View the complete video recording of Understanding the Scope of a CFPB Investigation at the 2014 ARM-U educational summit held in Washington D.C. Included is the full transcript of the presentation. This is a terrific video for viewing during an employee inservice or during strategic planning meetings by upper management.

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  8. 2014 ARM-U Full Video and Transcripts (7 Videos)

    2014 ARM-U Full Video and Transcripts (7 Videos)

    $749.00

    You can watch all of the presentations from the 2014 session of ARM-U -- a two-day compliance and operations educational event held in Washington D.C. You'll receive the transcript and video link for each of the seven sessions delivered to your inbox instantly.

    • Anthony DiResta's Keynote: Compliance is Not a Book on the Shelf, but a Story
    • Regulatory Forecast
    • Understanding the Scope of a CFPB Audit
    • Service Provider Compliance
    • SCRA
    • How to Fire a Client
    • Building the Best CMS
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  9. CFPB Examination Checklist: A Primer

    CFPB Examination Checklist: A Primer

    $159.00

    Our CFPB Examination Checklist Primer lays out what you'll need to have prepared for a CFPB Examination or Audit. Though currently, the CFPB is only examining Large Market Participants in the debt collection industry, most LMPs outsource some businesses to smaller agencies, making them affected participants, and likely to be audited by their business partners in a similar fashion to the CFPB. This checklist is a terrific primer to begin preparing for compliance audits of any kind.

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  10. Compliance Guide: 1099-c

    Compliance Guide: 1099-c

    $129.00

    Our Compliance Guide: 1099-c provides convient clarity and guidance around when and how 1099-c forms -- forms that effectively discharge a consumer's debt -- should be filed with the Internal Revenue Service. The guide is easy to read and informative, keeping the information you need right at your fingertips!

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  11. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
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  12. Compliance Overview: Fair Credit Reporting Act (FCRA)

    Compliance Overview: Fair Credit Reporting Act (FCRA)

    $159.00

    PDF Download; 152 pages

    The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.

     The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.

    You’ll learn:

    • Who is affected by the FCRA
    • What is permissable use?
    • The various reporting types
    • Metro 2 Formatting
    • And more!
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  13. Compliance Overview: GLBA/Regulation P

    Compliance Overview: GLBA/Regulation P

    $159.00

    We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.

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  14. Compliance Overview: Regulation E

    Compliance Overview: Regulation E

    $159.00

    Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.

    You’ll learn:

    • Who is affected by Regulation E
    • Best practices for compliance and disclosures
    • Top industry violations, and how to avoid them
    • Consumer liability for unauthorized transfers
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  15. Compliance Overview: TCPA

    Compliance Overview: TCPA

    $159.00

    Compliance Overview: TCPA offers a comprehensive analysis of the TCPA’s evolution in the collection industry, plus real-world tools to combat legal troubles. Learn the top 10 things your company can doright now to ensure compliance. Use sample scripts to develop legally sound and effective voicemail messages. Get the latest data on how TCPA lawsuits have increased over time, and what that means for the collection industry’s bottom line. Understand the key court cases that shape how the TCPA is interpreted for debt collectors.

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  16. Compliance Overview: UDAAP

    Compliance Overview: UDAAP

    $159.00

    Compliance Overview: UDAAP gives your collection agency actionable information about why UDAAP (Unfair, Deceptive or Abusive Acts and Practices) compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.

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  17. Operations Guide: Call Monitoring

    Operations Guide: Call Monitoring

    $189.00

    Our Operations Guide: Call Monitoring gives you a head start with guidance and best practices around what to monitor, how to monitor, and communicating your findings up the ladder. Our expert -- Renee Bogar -- helps make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

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  18. Operations Guide: Call Recording

    Operations Guide: Call Recording

    $189.00

    Our Operations Guide: Call Recording presents the case -- and best practices -- around both recording all calls with consumers, and, in some cases, not recording your calls with consumers. Our experts -- Paul Maggioli of Castel; and Anita Tolani of Weinberg, Jacobs & Tolani, LLP -- help make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

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  19. Operations Guide: Call Volume

    Operations Guide: Call Volume

    $189.00

    Our Operations Guide: Call Volume will offer clarity and guidance around how many times might be too many times to attempt to contact a consumer. Our experts -- John Rossman and Mike Poncin of Moss & Barnett; and Ron Cater of The Law Offices of Ron Canter, LLC -- help make sense of the conflicting and opaque regulations affecting the debt industry.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  20. Operations Guide Collection Letters

    Operations Guide: Collection Letters

    $189.00

    We enlisted the help of two industry experts to develop our Operations Guide: Collection Letters. It provides your agency with insight into best practices for effective written consumer communications. Additionally, we take a look at the legal and compliance landscape, focusing on specific questions (more found on product page).

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  21. Operations Guide: Hiring

    Operations Guide: Hiring

    $189.00

    Our Operations Guide: Hiring lays out how to find, interview, hire, and keep top collector talent. Our experts -- John Burke of Sentry Credit and Wally Steele, industry professional and consultant -- do the heavy lifting for you.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  22. Operations Guide: Training

    Operations Guide: Training

    $189.00

    Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

    This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  23. Operations Master Course: Vol. 1

    Operations Master Course: Vol. 1

    $699.00

    insideARM.com has compiled its Operation Guides into the Operations Master Series: a low-cost, one-stop solution for learning about the most pressing operational topics in 2014. When you purchase the Operations Master Series, you get access to SIX Operations Guide titles:

    • Training
    • Hiring
    • Call Volume
    • Call Monitoring
    • Call Recording
    • Collection Letters

    Each Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

    Learn More
  24. To the Point: TCPA

    To the Point: TCPA

    $129.00

    The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, To the Point: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.

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  25. To the Point: The Chase Consent Order

    To the Point: The Chase Consent Order

    $125.00

    The September 2013 consent order between mega-bank JP Morgan Chase and the Office of the Comptroller of the Currency createsa massive blueprint for bank oversight of their collection agencies, lawyers and debt buyers. 

    Discover how the OCC’s actions against Chase could impact all players in accounts receivable management with this special To the Point: The Chase Consent Order. We’ve compiled the key points from our September 27, 2013 webinar with Maurice & Needleman P.C. to highlight how the Chase consent order applies to debt collectors, debt attorneys, debt buyers and more.

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