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  1. CFPB Examination Checklist: A Primer

    CFPB Examination Checklist: A Primer

    $159.00

    Our CFPB Examination Checklist Primer lays out what you'll need to have prepared for a CFPB Examination or Audit. Though currently, the CFPB is only examining Large Market Participants in the debt collection industry, most LMPs outsource some businesses to smaller agencies, making them affected participants, and likely to be audited by their business partners in a similar fashion to the CFPB. This checklist is a terrific primer to begin preparing for compliance audits of any kind.

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  2. Compliance Guide: 1099-c

    Compliance Guide: 1099-c

    $129.00

    Our Compliance Guide: 1099-c provides convient clarity and guidance around when and how 1099-c forms -- forms that effectively discharge a consumer's debt -- should be filed with the Internal Revenue Service. The guide is easy to read and informative, keeping the information you need right at your fingertips!

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  3. Compliance Master Series Vol. 1

    Compliance Master Series, Vol. 1

    $529.00

    insideARM.com has compiled its Compliance Overviews into the Compliance Master Series: a low-cost, one-stop solution for learning about the most pressing compliance topics in 2014. When you purchase the Compliance Master Series, you get access to SIX Compliance Overview titles:

    • Regulation E
    • TCPA
    • UDAAP
    • FCRA
    • GLBA/Regulation P
    • PCI DSS 2014 Edition
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  4. Compliance Overview: Fair Credit Reporting Act (FCRA)

    Compliance Overview: Fair Credit Reporting Act (FCRA)

    $159.00

    PDF Download; 152 pages

    The Fair Credit Reporting Act regulates how entities – especially, in the case of this report, collection agencies – can collect, disseminate, and use consumer credit information.

     The most common way collection agencies can affect a consumer’s credit report is by reporting on the consumer’s debt history. Because collection agencies have the ability to influence a consumer’s creditworthiness, close attention must be paid to FCRA violations.

    You’ll learn:

    • Who is affected by the FCRA
    • What is permissable use?
    • The various reporting types
    • Metro 2 Formatting
    • And more!
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  5. Compliance Overview: GLBA/Regulation P

    Compliance Overview: GLBA/Regulation P

    $159.00

    We’ve compiled the latest legal thinking and real-world compliance tools into our latest Compliance Overview: GLBA/Regulation P. Learn how your company’s relationship with consumers impacts your compliance obligations – before the CFPB has to tell you. Use our model privacy notice outline to draft disclosures that may protect you from legal scrutiny. Understand what the CFPB looks for in an examination before an agent knocks on your company’s door.

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  6. Compliance Overview: Regulation E

    Compliance Overview: Regulation E

    $159.00

    Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.

    You’ll learn:

    • Who is affected by Regulation E
    • Best practices for compliance and disclosures
    • Top industry violations, and how to avoid them
    • Consumer liability for unauthorized transfers
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  7. Compliance Overview: TCPA

    Compliance Overview: TCPA

    $159.00

    Compliance Overview: TCPA offers a comprehensive analysis of the TCPA’s evolution in the collection industry, plus real-world tools to combat legal troubles. Learn the top 10 things your company can doright now to ensure compliance. Use sample scripts to develop legally sound and effective voicemail messages. Get the latest data on how TCPA lawsuits have increased over time, and what that means for the collection industry’s bottom line. Understand the key court cases that shape how the TCPA is interpreted for debt collectors.

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  8. Compliance Overview: UDAAP

    Compliance Overview: UDAAP

    $159.00

    Compliance Overview: UDAAP gives your collection agency actionable information about why UDAAP (Unfair, Deceptive or Abusive Acts and Practices) compliance matters and how to master it. Get the top 10 compliance tips, sourced from industry experts, to make sure your agency and vendors are keeping up with UDAAP requirements. Learn how the CFPB identifies and penalizes UDAAP violations with real-world examples. Use our comprehensive checklists to ensure your compliance management system goes above and beyond the requirements for a CFPB examination.

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  9. Operations Guide: Call Monitoring

    Operations Guide: Call Monitoring

    $159.00

    Our Operations Guide: Call Monitoring gives you a head start with guidance and best practices around what to monitor, how to monitor, and communicating your findings up the ladder. Our expert -- Renee Bogar -- helps make sense of the conflicting and opaque regulations affecting the debt industry.

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  10. Operations Guide: Call Recording

    Operations Guide: Call Recording

    $159.00

    Our Operations Guide: Call Recording presents the case -- and best practices -- around both recording all calls with consumers, and, in some cases, not recording your calls with consumers. Our experts -- Paul Maggioli of Castel; and Anita Tolani of Weinberg, Jacobs & Tolani, LLP -- help make sense of the conflicting and opaque regulations affecting the debt industry.

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  11. Operations Guide: Call Volume

    Operations Guide: Call Volume

    $159.00

    Our Operations Guide: Call Volume will offer clarity and guidance around how many times might be too many times to attempt to contact a consumer. Our experts -- John Rossman and Mike Poncin of Moss & Barnett; and Ron Cater of The Law Offices of Ron Canter, LLC -- help make sense of the conflicting and opaque regulations affecting the debt industry.

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  12. Operations Guide: Hiring

    Operations Guide: Hiring

    $159.00

    Our Operations Guide: Hiring lays out how to find, interview, hire, and keep top collector talent. Our experts -- John Burke of Sentry Credit and Wally Steele, industry professional and consultant -- do the heavy lifting for you.

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  13. Operations Guide: Training

    Operations Guide: Training

    $159.00

    Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

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  14. Operations Master Series: Vol. 1

    Operations Master Series: Vol. 1

    $595.00

    insideARM.com has compiled its Operation Guides into the Operations Master Series: a low-cost, one-stop solution for learning about the most pressing operational topics in 2014. When you purchase the Operations Master Series, you get access to FIVE Operations Guide titles:

    • Training
    • Hiring
    • Call Volume
    • Call Monitoring
    • Call Recording

    If you've previously bought more than one of these reports, this bundle is not the best value for you. But if you want an economical way to get a bundle of operational reports, this is the perfect way to accomplish that!

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  15. To the Point: TCPA

    To the Point: TCPA

    $129.00

    The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, To the Point: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.

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  16. To the Point: The Chase Consent Order

    To the Point: The Chase Consent Order

    $125.00

    The September 2013 consent order between mega-bank JP Morgan Chase and the Office of the Comptroller of the Currency createsa massive blueprint for bank oversight of their collection agencies, lawyers and debt buyers. 

    Discover how the OCC’s actions against Chase could impact all players in accounts receivable management with this special To the Point: The Chase Consent Order. We’ve compiled the key points from our September 27, 2013 webinar with Maurice & Needleman P.C. to highlight how the Chase consent order applies to debt collectors, debt attorneys, debt buyers and more.

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  17. To the Point: Voicemails and Foti

    To the Point: Voicemails and Foti

    $129.00

    Looking to get in and out quickly on Voicemails and Foti compliance? You can read all about our attorneys’ answers to the industry’s most pressing compliance questions in To the Point – Voicemails and Foti. We’ve condensed the questions asked at our August Ask the Attorney Webinar into a user-friendly, five-part guide covering:

    • Foti and Zortman voicemails
    • The latest news in robo-dialing
    • And much more! 

    We’ve also included two appendixes with the full text of key court cases and regulations cited by our attorneys during the webinar.

    Hot topics in consideration from this webinar included: voicemail confusion for debt collectors (Which is safer, Foti or Zortman?), state specifics for collection (Why is it so tough to leave a voicemail in New York City?) and more.

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  18. To the Point: Written and Verbal Communication

    To the Point: Written and Verbal Communication

    $129.00

    From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic. Youll learn:

    • Is a verbal Cease and Desist as valid as a written Cease and Desist under the FDCPA?
    • Are there any disclosures (FDCPA or state law) that should only appear on the front page, and not on a backer?
    • Is it appropriate to insert “buck slips” in collection letters – i.e., items of interest or incentive programs?
    • When the validation letter sent by a consumer is dated several weeks prior to the postmark on the envelope, what is the best way to respond to these letters?


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  19. UPDATED 2014: To the Point: Telephony and Voicemail Messages

    UPDATED 2014: To the Point: Telephony and Voicemail Messages

    $129.00

    From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic. We'll get you up to speed on the following:

    • What is the impact of the recent Meyer v. PRA appeal as it relates to manual dialing of cell numbers?
    • Should first-party collections' departments also have measurements for abandoned call rates?
    • Are there any new changes for auto dialers and cell phones?
    • Can a message for a consumer be left with a live third party?
    • When should the mini-Miranda be used? Should it be used on a dialer call? And if it’s used on the dialer call, how is that not third-party disclosure?
    • Can you leave a message on an attorney’s voicemail?


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  20. UPDATED for 2014: To the Point: Collection Call Compliance

    UPDATED for 2014: To the Point: Collection Call Compliance

    $129.00

    This is the resource to have on hand for questions regarding collection call compliance. This To the Point from insideARM.com's Ask the Attorney webinar covers:
    • What are some of the big dos and don’ts?
    • How often should you scrub?
    • How should one handle out-of-statute and bankruptcy notices?
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  21. UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    UPDATED July 2014: To the Point: Complaints and Dispute Resolution

    $129.00

    Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

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