To the Point: Complaints and Dispute Resolution (UPDATED July 2014)

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Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

Our To the Point reports are a critical and essential resource for your Compliance Team. We reached out to some of the most trusted attorneys in the ARM industry -- Don Maurice of Maurice & Needleman; John Bedard of Bedard Law Group; Anita Tolani of Weinberg, Jacobs & Tolani -- and got them to give us the most up-to-date advice, thinking, and debate on legal, regulatory, and compliance topics.

PDF Download, 61 pages

Authors: insideARM.com with Don Maurice, John Bedard and Anita Tolani

NEW in 2014:

Section on wage-garnishment (what states have strict stipulations on wage garnishment) – p. 9.
Section on which states allow debt collectors to use an alias, and how that information needs to be recorded. – p. 14
If you're not taking advantage of this resource, you're putting your agency at risk!
You'll Learn:
How FCRA applies to different parts of the debt lifecycle
How to leave voicemails that won't get you sued
What the future holds for e-OSCAR, credit repair companies and more

Covered in this edition of To the Point:

Are consumer complaints and disputes going to become more challenging as the collection industry moves forward?
If agencies and debt buyers can’t delete paid accounts from credit bureau reporting, does this also apply to settled accounts?
What are the mini-Miranda requirements surrounding disclosure and client identification?
What is a reasonable timeline for communicating with attorneys and/or the consumer directly?
And much more!