[Image by creator  from ]

Return Policy

insideARM.com strives to provide compelling, informative, and useful products to the ARM industry. If you are unsatisfied with any product for any reason, you can return it for a full refund. Please contact orders@insideARM.com or call 240.499.3834.

About the insideARM.com Store

insideARM.com’s Store is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

  • Logging in to your account. From "My Account," go to the "My Downloadable Products" page to download your products.
  • In the order confirmation email you are sent the product listing will include a download link which you can also use to directly download your purchases.

Download a Complementary Sample of this Product

The Consumer Financial Protection Bureau hosts more than 80 of the most common consumer questions about debt collection on its Ask CFPB website. And since the Bureau was created for the sole purpose of representing and protecting consumers, debt collectors need to know how the CFPB communicates with them. 

That's why insideARM compiled the answers to more than 80 questions in one user-friendly report. Using the CFPB's guidance as a model for your own compliance priorities, policies and procedures means your company will be able to keep up with the Bureau before it feels the need to examine your agency.

What's New:

  • What is the best way to negotiate a settlement with a debt collector? (pg. 33)
  • Should I use a debt settlement service to help me deal with my debt and debt collectors?    (pg. 68)
  • How do I choose which credit counselor is right for me? (pg. 66)

What should you do with this information?

  • Incorporate this resource into your collector training program. 
  • Review these responses with your compliance program in mind. Do your training, operational, and audit procedures address all of the relevant matters addressed in the Q&A?
  • Post some of the most relevant Q&A's on your website. Offering a resource on your website that mirrors/references the CFPB itself can be a great way to show the public that you are on board with consumer protection.

This report contains information on:

  • The Basics
  • What Can/Can't Debt Collectors Do?
  • My Rights, and Communicating with Debt Collectors
  • Debt Collection and Student Loans
  • Debt Collection and the Military
  • Debt Collection and the Deceased
  • Credit Counseling
  • Debt Settlement/Relief/Consolidation Services

Author: insideARM.com

Length: 74 pages

Updated: February 2017