Search results for 'collectors'
Webinar Date: 13 November 2013
This is the full recording of The CFPB's Proposed Rules for Debt Collectors: What You Need to Know presented by insideARM.com and John Bedard of Bedard Law Group; Ron Canter of The Law Offices of Ronald S. Canter, LLC; and John Rossman of Moss & Barnett.Learn More
Webinar Date: 10 December 2013; Webinar Time: 2.00 p.m. Eastern
Unfair Deceptive or Abusive Acts or Practices (UDAAP) has become a catchall for the Consumer Financial Protection Bureau as it attempts to supervise the debt collection industry. For debt collectors, the CFPB crackdown on UDAAP means that it's no longer enough to just have a compliance management system in place. Collectors must be able to prove that their practices don't harm consumers. Our 60-minute webinar with debt collection attorney John Bedard helps get you there.Learn More
The September 2013 consent order between mega-bank JP Morgan Chase and the Office of the Comptroller of the Currency createsa massive blueprint for bank oversight of their collection agencies, lawyers and debt buyers.
Discover how the OCC’s actions against Chase could impact all players in accounts receivable management with this special To the Point: The Chase Consent Order. We’ve compiled the key points from our September 27, 2013 webinar with Maurice & Needleman P.C. to highlight how the Chase consent order applies to debt collectors, debt attorneys, debt buyers and more.Learn More
Regulation E, the set of rules enforcing the Electronic Fund Transfer Act, is one of the growing compliance concerns for debt collectors.Compliance Overview: Regulation E is the first report of its kind to provide real-world tools for the debt collection industry to comply with Regulation E.
- Who is affected by Regulation E
- Best practices for compliance and disclosures
- Top industry violations, and how to avoid them
- Consumer liability for unauthorized transfers
Webinar Date: 7 January 2014, 2.00 p.m. EASTERN
Collectors and vendors need to be proactive about tracking and responding to consumer complaints, because the CFPB is definitely tracking them! In November 2013, the Consumer Financial Protection Bureau added 5,329 consumer complaints it received about debt collection practices to its overall Consumer Complaints Database. The data gives all participants in ARM critical clues about how the Bureau plans to regulate the debt collection industry, and its vendors, in the not-so-distant future.
Join insideCompliance for an information-packed 60-minute webinar; we’ll provide analysis of the CFPB’s complaints data and tips for working through the complaints process.Learn More
This handy reference guide is a great addition to your New Employee Welcome Pack, as well as a handy piece of information for your existing collectors.Learn More
You can read all about our attorneys’ answers to the industry’s most pressing compliance questions in To the Point – Voicemails and Foti. We’ve condensed the questions asked at our August Ask the Attorney Webinar into a user-friendly, five-part guide covering: Foti and Zortman voicemails, the latest news in robo-dialing and much more!
We’ve also included two appendixes with the full text of key court cases and regulations cited by our attorneys during the webinar.
Hot topics in consideration from this webinar included: voicemail confusion for debt collectors (Which is safer, Foti or Zortman?), state specifics for collection (Why is it so tough to leave a voicemail in New York City?) and more.Learn More
THE PROBLEM (Healthcare Organization): You're the revenue cycle department of a healthcare organization. Unpaid patient accounts are dragging down your bottom line. You know you need to partner with a colletion agency -- but you also know that it can be a challenging and delicate partnership. Pick the wrong agency, and your organization's reputation can be irrevocably damaged. You need someone who has done some of the early heavy lifting. You need A Guide to Negotiating Service Contracts with Collection Agencies: Healthcare Edition.
THE PROBLEM (Collection Agency): You're a collection agency with solid experience working in the healthcare sphere. You want to increase your healthcare client-base; however, you want to make sure the services you offer align with what's needed in the marketplace. You need someone with insight into how a healthcare organization works. You need A Guide to Negotiating Service Contracts with Collection Agencies: Healthcare Edition
THE SOLUTION: If you're a healthcare organization looking to outsource your medical collections, or if you're a collection agency working in, or thinking of expanding into, the medical collections market -- you will absolutely need this report from insidePatientFinance. We've done the early grunt-work for you, and the result is this invaluable guide that eases you through the challenging process of finding outsourcing partners for your healthcare agency.
A Guide to Negotiating Service Contracts with Collection Agencies, Healthcare Edition takes you step by step through the process of identifying the right collection agency for your operation, creating a solid Services Agreement that protects you and your patients' privacy and reputation. We'll give you the Top 10 Terms to Include in Your Services Agreement as well as Model Language you can lift and use in your contracts.
We've also included a Model HIPAA Business Associate Contract you can repurpose with your own organization in mind.
Don't leave money on the table. The stronger your services agreement, the stronger your partnership with your collection agency will be -- guaranteeing success for both of you.
PDF Download; 25 pagesLearn More
The Problem: To buy all the excellent resources currently in insideARM.com's Research Library would cost your agency nearly $3,000. And that total doesn't even take into consideration all the great stuff in the Reseach Pipeline that will soon show up for purchase: we have upcoming state law reports, compliance best practices, webinars, case laws, and regulatory study guides -- just to name a few.
What if there were a cheaper way to access all the items in our Research Library. Not just the reports and guidelines currently published, but all of our upcoming reports, too?
What if you could have it all for a flat rate per year?
The Solution: What if a membership to our Reseach Library only cost your agency $999?Learn More
From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic.
THE PROBLEM: The TCPA is set to outpace the FDCPA as the Statute That Causes the Most Confusion/Lawsuits. From its humble beginnings as regulation not even geared at the collection industry, to today, where it's on ALL collectors' minds, it gets a lot of attention from Compliance Officers and Operations. With a law that causes this much confusion, you want to make sure you have the latest information. Your business and your bottom line depend on it.
THE SOLUTION: insideARM's To the Point: Telephone Consumer Protection Act (TCPA) will provide you with the latest thinking from some of the brightest minds in colletion law. Get the answers you need to the following questions -- and feel secure in knowing you're on the cutting edge with regards to TCPA compliance.
- Electronic Funds Transfer Act (EFTA): What is the current understanding around EFTA violations and recurring Automated Clearing House (ACH) transfers/authorizations?
- Does the FCC Rule on TCPA and written consent—to go into effect in October 2013 – apply to debt collection calls?
- TCPA consent language: "You consent for us to call you on any phone number you provide to us."
- How are other companies handling calls to cell phones where consent to use an auto-dialer is not in place yet?
- What insight can you give us regarding Nelson v. Santander?
- Do calls to a residential line using Voice Over IP (VoIP) violate the TCPA if an auto-dialer or pre-recorded voice is used?
This is the comprehensive debt collection Q&A prepared for consumers and hosted by the CFPB as of August 2013.
In July, the CFPB updated its online Q&A to include consumer questions about responding to debt collectors and verifying whether or not a debt collector is legitimate. The new advice can help consumers communicate effectively with debt collection companies and fight the growing problem of debt collection scams. Look for the updates in Section 3 of this report: “My Rights, and Communicating with Debt Collectors.”
NEW: How can I verify whether or not a debt collector is legitimate? (p. 24)
NEW: I’ve been contacted by a debt collector and need help responding. How do I reply? (p.25)
We have compiled the full list in one document and organized it by topic as a convenience. Links have been maintained so you can access future updates at any time.
What should you do with this information?
- Incorporate this excellent resource into your collector training program.
- Review these responses with your compliance program in mind. Do your training, operational, and on-going audit procedures address all of the relevant matters addressed in the Q&A?
- Post some of the most relevant Q&As to your firm on your website, and/or link directly to them on the CFPB site. Offering a resource on your website that mirrors/references the CFPB itself can be a great way to show the public that you are on board with consumer protection. Perhaps even a brochure that can be mailed or emailed to your customers would be appropriate in some circumstances.
This report is the first of its kind that analyzes the FTC’s debt collection complaints data. It provides both content and context, presenting the information you need to respond to questions about debt collection complaints in easy-to-understand language. The mainstream media frequently mentions that there are over 180,000 debt collection complaints a year handled by the FTC. We explain where that number comes from, why it’s not the whole story, and why the truth isn’t as bad as the news stories want to make it seem.Learn More
Whether you are a technology/service provider, a collection agency, or a debt buyer, it’s always a challenge to get new employees -- especially those who won't be going through a thorough collection training program -- up to speed on the world and terminology of debt collection. This primer, developed by insideARM.com, will give industry new-comers a basic background in the key structure, terms, and concepts of the industry.Learn More
PDF Download, 190 pages
The Telephone Consumer Protection Act is set to outpace the Fair Debt Collection Practices Act as the statute that causes the most confusion and lawsuits, and it wasn’t even geared at the collection industry to begin with! That’s why we’ve compiled the key points from our new insideCompliance webinars into one report, Compliance Focus: TCPA. We reached out to some of the most trusted TCPA experts in the industry – David Kaminsky of Carlson and Messer LLP and John Rossman of Moss and Barnett – and got them to give us the most up-to-date advice, thinking, and debate on TCPA compliance.Learn More