Douglass v. Convergent: The Envelope Debate

Published on:
18 September 2014 at 07:13 a.m. ET

Written by: Mike Bevel –

http://www.insidearm.com/news/00014292-douglass-v-convergent-the-envelope-debate/

Have you guys had a chance to read over the recent Douglass v. Convergent decision? It’s the case where a consumer complained that the account number was visible through the envelope window. We’re asking you to weigh in with your thoughts on the decision in this week’s poll.

Additionally, if you’re looking for specific operational help around Collection Letters, there’s a webinar for you: insideOperations: Collection Letters. Join John Rossman of Moss & Barnett and Mike McDonnell of RevSpring as they give you the latest compliance information regarding how to communicate with consumers via letter and email.

Douglass v. Convergent: The Envelope Debate

Mike Bevel

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