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April 2008 | collection Highlights from insideARM

Are 'bad times good for debt collectors,' as BusinessWeek reported this week? Well, sometimes. The industry refrain has long been that bad times mean more debt, but consumers have less money to repay it.

The recent purchase of Outsourcing Solutions by NCO Group may also be a case of pros and cons. This month's guest commentator notes that the purchase makes NCO a dominant player in the government collections sector but OSI comes with some baggage.

We also offer our regular round up of the top stories from insideARM on collection agencies and debt purchasers. NCO made news with its quarterly results and plans to expand in the Philippines; the ARM industry is investing in lobbying on Capitol Hill; M&A was active early this year; and N.Y. prosecutors charged two scamsters that pretended to be collectors.

DAKCS

This Month's Featured Articles

NCO’s OSI Purchase Helps More Than Just NCO in Government Markets

No doubt, NCO Group is huge in the government sector. But competitors may find some contracts open a bit, writes guest commentator Nick Bernardo, president of Net Gain Marketing.

Read the whole story →

Collection Industry has Duty to Treat Consumers Equitably

USA Today recently ran a Letter to the Editor from Robert Markoff, president of NARCA and a partner with Baker, Milller, Markoff & Krasny in Chicago.

Read the whole story →

URS

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