Department of ED to CFPB: Thanks, We’ll Handle Oversight of Student Loan Servicers by Ourselves

The Department of Education (ED) made two major announcements last week concerning oversight and supervision of private companies involved in Federal aid programs. 

Read the Whole Story »

How You Can Increase Payments through Digital Outreach

Intelligent and personalized digital contact strategies can dramatically lower your costs and your defaults. Plus, they can improve cure rates with a near immediate ROI. Find out how in “Collect More, Spend Less: An ROI Guide to Collecting through Digital Channels,” a new, free whitepaper and case study from Nuance. Download now.

News and Opinion

from insideARM.com

» PDCflow Roundtable at DAKCS Interchange Summit

» Department of ED to CFPB: Thanks, We’ll Handle Oversight of Student Loan Servicers by Ourselves

» Meet the Revenue Cycle Vanguard: Russell Safirstein Says ERISA Is Your Friend

» Innovative E-Pay Solutions appoints Jennifer Brummett as Vice President and General Manager

» What to Include in an 'Interim Response' on CFPB Complaint Portal

» RMA Recommends Suspension of Communications to Consumers Located in Areas Affected by Tropical Storm Harvey

» Portions of New York DFS Cybersecurity Rules Now in Effect

» TCPA Case Law Review for July and August 2017

» ContactRelief Offers Free Harvey-Related Disaster Data to Call Centers

What to Include in an 'Interim Response' on CFPB Complaint Portal

As many know, I am a close follower of the CFPB's complaint portal. In this post I'd like to call attention to some confusion I see as it relates to an "Interim" response to a consumer complaint. Cutting to the chase, in my opinion, the Bureau should clarify the "Elements" required in an Interim Response or change their “Timely Response” definition to 60 Days. 

Read the Whole Story »

insideARM Jobs

» Software Implementation Consultant - FICO - Austin, TX

» Chief Compliance and Risk Management Officer - Missouri Higher Education Loan Authority - Chesterfield, MO

» Compliance and Recoveries Risk Specialist - Granite State Management & Resources (GSM&R) - Concord, NH

» Business Development Executive - Healthcare - Executive Alliance - Remote/virtual, NA

» Collectors - LTD Financial Services, L.P. - Houston, TX

All Jobs

A Candid Conversation about Compliance - Minneapolis, Minnesota

18 September 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

Event Details »

Free Reports and Webinars

from insideARM.com

» Collect More, Spend Less: an ROI Guide to Collecting Through Digital Channels

» Omni-Channel Communications: Compliance and Opportunities

» Buyer's Guide to Right-party Contact Data

» Collection Call Compliance

» Email Communications: Practice Pointers for Third-Party Agencies

» Best Practices in Right-Party Contacts: A TransUnion True Talk

View all Free Reports and Webinars