On March 29, 2019, the Consumer Financial Protection Bureau (CFPB or Bureau) published its 2018 Consumer Response Annual Report. According to the report, Consumer Response’s role is to “analyze[] consumer complaints, company responses, and consumer feedback to assess the accuracy, completeness, and timeliness of company responses so that the Bureau, other regulators, consumers, and the marketplace have relevant information about consumers’ challenges with financial products and services.”
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