When a Collector Talks to a Bot: How to Solve for Time-Wasting Apps

Debt collectors are seeing a rise in bots used by consumers that are designed to waste a phone agent’s time. It’s not surprising that technology like this has evolved considering the illegal robocalls that plague us all. (Editor’s Note: Just yesterday, I received repeated calls from my own phone number where an automated voice informed me that my software license from a well-known company was about to expire.) Illegal robocalls are frustrating, so it’s a natural tendency to want to frustrate these callers right back.

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News and Opinion

from insideARM.com

» TCPA’s Content-Specific Government-Backed Debt Exemption Struck Down on First Amendment Grounds

» When a Collector Talks to a Bot: How to Solve for Time-Wasting Apps

» Progressive BPO Shares Technology Investments at FinTech Conference

» “Too Good to be True” – Unfortunately, that's the Case with the FCC’s New Reassigned Number Database

» Court Holds Arbitration Agreement Targeted To Medical Malpractice Lawsuits Is Ambiguous As Applied To TCPA Claims

» The Bureaus, Inc. Sponsors Special Olympics Illinois’ Inspire Greatness Gala

» CFPB Announces Change to CID Policy, Promotes Transparency in Investigations

» CFPB Announces Symposia Series, Will Clarify "Abusive Acts and Practices" and Discuss Consumer Privacy

TCPA’s Content-Specific Government-Backed Debt Exemption Struck Down on First Amendment Grounds

This one is big. The Fourth Circuit Court of Appeals, in a first-in-the-nation result, just held that the TCPA violates the First Amendment because the government-backed debt exception is an unconstitutional, content-based restriction on speech. Unfortunately – and probably incorrectly – the court also held that the statute could be saved by severing the government-backed debt exception from the statute. See American Association of Political Consultants v. FCC, No. 18-1588 (4th Cir. 2019).

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» Vice President of Collections Operations - Optio Solutions, LLC. - Fargo, ND

» Strategy Development Analyst (I or II) - Resurgent Capital Services - GREENVILLE, SC

» Bankruptcy Specialist, Universal - Resurgent Capital Services - GREENVILLE, SC

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

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Free Reports and Webinars

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» How to Optimize Your Dialing Operations While Combating Call Blocking

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» 3 Roadblocks to Implementing a Digital Collections Strategy

» On the Horizon? Delete-for-Pay Lawsuits

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