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CRC to FTC: Focus on Existing Laws not Creating Overlapping Regs

Earlier this year, the Federal Trade Commission (FTC) issued a notice of proposed rulemaking to crack down on harmful commercial surveillance and lax data security. The proposed rule included a broad definition of “commercial surveillance," which, if left unchanged, would prevent debt collection industry participants from providing consumers with the information they request and require to engage in financial transactions. On November 21, 2022, the Consumer Relations Consortium (CRC) submitted comments to the FTC explaining that other laws and regulations cover these objectives for the financial services industry.

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How an Empathy-First Collections Strategy Can Improve Your KPIs

When companies focus too much on collections and not enough on their customers' situation, it inevitably leads to friction. You don't have to choose between empathy and results. 


In this new whitepaper from Allsec Technologies, find out how a leading credit card issuer implemented an empathy-driven, ROI-boosting collection strategy through segmentation analytics, which helped them minimize friction, and reduce accounts on the ‘Do Not Call’ list, customer delinquencies, and roll rates.


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New Litigation Challenges CFPB’s Subpoena Authority Based on Fifth Circuit Decision Holding CFPB’s Funding Mechanism is Unconstitutional

As the industry continues to digest the Fifth Circuit’s opinion in Community Financial Services Association of America, Ltd. v. Consumer Financial Protection Bureau, which held the Bureau’s funding mechanism to be unconstitutional, new litigation illustrates the challenges that the decision creates to the CFPB’s ability to conduct oversight and enforcement.

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Tom Haag's Legacy

It is with great sadness that the Haag Family and State Collection Service share the loss of Thomas D. Haag, Chairman and CEO. He passed away in perfect peace at home on Wednesday, November 23, surrounded by his family.

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CFPB Focuses on Junk Fees, Credit Reporting, and COVID-19 Relief Funds in Latest Supervisory Highlights

On November 16, 2023,  the Consumer Financial Protection Bureau (CFPB) released a new Supervisory Highlights report, focusing on the auto servicing industry, consumer reporting, mortgage servicing, and COVID-19 relief funds. The report highlights the CFPB’s continued focus on so-called junk fees and inaccurate credit reporting.

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ConServe Cares Program Supports The Salvation Army of Rochester

ROCHESTER, N.Y. --Continental Service Group, Inc., d/b/a ConServe’s charitable giving program, ConServe Cares, allows both the employees and the organization as a whole to support a wide range of community investment efforts, thereby engaging and inspiring employees while also reinforcing ConServe’s outstanding corporate citizenship.  The October ConServe Cares program has been allocated to The Salvation Army of Rochester.

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A Candid Conversation About The Recent Sale of A Mid-size Accounts Receivable Management Firm

If you own or run a company, and you’re considering selling out or buying another company, I strongly encourage you to watch this video.

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