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D.N.J.: If Relationship Between Collector and Creditor is Clear, Including Chain of Title Does not Make Creditor Identification Unclear

Debt collectors are no strangers to Fair Debt Collection Practices Act (FDCPA) claims regarding how creditors are identified in debt collection letters. Each court decision that comes out on the issue provides some clarity. The District of New Jersey (D.N.J.) provided some of this clarity in Gross v. Lyons, Doughty & Veldhuis, P.C., No. 18-cv-7963 (D.N.J. Dec. 3, 2018), where it granted dismissal of a claim alleging that including chain of title makes a letter unclear.

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New whitepaper: Better data, better contact rates

Collections organizations rely on compiled credit bureau and demographic information for their contact strategies, but these methods have drawbacks: stale data, major gaps in coverage, and lack of any true insight into phone behavior. With this free whitepaper from Neustar, learn how collections organizations can significantly improve their contact rates with better information, such as:

  • Unique phone intelligence on activity and usage, to improve outbound dialing efficiency and right-party contact rates

  • Insights into when phones are most active, by day and by hour

  • Solutions to mitigate call-blocking and spam-mislabeling, and to ensure consistent caller ID display

Download the whitepaper for FREE right here.


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BCFP Ombudsman Report Notes Industry Concerns With Bureau’s Use of Complaint Data, Difficulty in Managing Risk

On November 29, 2018, the Ombudsman’s Office of the Bureau of Consumer Financial Protection (Bureau or BCFP) released its annual report for fiscal year 2018. The Ombudsman’s office serves as a liaison between the Bureau and consumers and the industry. The report discusses several issues, some of which are directly related to the ARM industry.

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Women in Consumer Finance Conference

10 December 2018 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2018 – a conference and networking event for ALL women in consumer finance.

Event Details »


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