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[Image by creator Frank Fennema from AdobeStock]

Hunstein Isn't Over: 4 Things You Need to Know

12 September 2022
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UDAAP Frenzy: The CFPB’s Focus on Data and Why it Matters to the ARM Industry

30 August 2022
Woman comforting a depressed man who is sitting at a desk looking at paperwork [Image by creator Photographee.eu from AdobeStock]

Create an Empathetic Path to Cure in Collections

25 August 2022
File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

24 August 2022
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CFPB Enters into Consent Order with Fintech Company to Resolve Alleged UDAAP Practices Arising From use of Algorithm

22 August 2022
Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

4 Vendor Management Best Practices for Collections and Recovery

18 August 2022
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Third Circuit Adopts “Reasonable Reader” Standard for Evaluating Whether a Credit Report Is Inaccurate or Misleading

17 August 2022
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Court Finds Servicer’s Neutrally-Worded Voicemail Advising of Payment Options Does Not Constitute Debt Collection

11 August 2022
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CFPB Prioritizing Enforcement Over Education

10 August 2022
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CFPB Releases Reg F Guidance

2 August 2022
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CFPB Encourages States to Police Credit Reporting; Targets Medical Debt, Tenant Screenings

27 July 2022
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Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

26 July 2022
File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Hunstein Copycat Suit Fails Where Data Sent to Vendor is Secure

20 July 2022
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CFPB Says Convenience and Pay-to-Pay Fees are Prohibited Junk Fees

30 June 2022
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How Accurate is Your Metro 2® Furnishing? (Do you even know?)

28 June 2022
File drawer with one folder in focus, labeled "Denied" [Image by creator tashatuvango from AdobeStock]

Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022
4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

CFPB States That it Did Not Scrap No-Action Letter and Compliance Assistance Sandbox Programs in Connection with its Overhaul of its Office of Innovation and Operation Catalyst

9 June 2022
Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

CFPB Says ECOA Applies to an Accounts Full Life Cycle, including Collection Procedures

10 May 2022
Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

Why the CFPB’s Expansion of its UDAAP Authority to Target Discrimination Requires Rulemaking

5 May 2022
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Is Express Revocation Necessary? District Court Finds Genuine Dispute of Material Fact Regarding TCPA Consent, Absent Evidence of Express Revocation

3 May 2022

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