This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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Today I'm talking with Tim Collins, General Counsel and Chief Compliance Officer of True Accord, a digital debt collection agency that is reinventing the collections experience. Tim has been in the collections industry for decades and is widely viewed as one of the "thinkers" in the space. Our conversation represents the third installment in a series that Tim began in writing in April to lay the groundwork for reimagining the collection agency we know today. Listen to our provocative discussion below, and read those earlier pieces here:

[Editor's note: If you are interested in topics like strategy, testing and scenario planning, you should not miss insideARM's next conference, iA Strategy & Tech - a completely virtual event - July 21-23. It's a masterclass in collections strategy.] 

 

Transcript

 

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The iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking. 

2020 members include:

Absolute Resolutions Corp.

AllianceOne Receivables Management

Alorica

Arvest Bank

Attunely

BBVA

Beyond Investments

Billing Tree

Capio

Capital Collection Management

Citizens Bank

Crown Asset Management

CSS Impact

Dial Connection

Discover

Enhanced Recovery Company

Exeter Finance

FICO

Firstsource Advantage

Frost-Arnett Company

Healthcare Revenue Recovery Group

Hunter Warfield 

Intellitech

InvestiNet

Katabat

Livevox

MRS BPO

NCB Management Services

Neustar

Numeracle

Ontario Systems

Pairity

Performant Corp.

Phillips & Cohen

Professional Finance Company

Radius Global Solutions

Resurgent

Revenly

RevSpring

RSIEH

Spring Oaks Capital

State Collection Service

TCN

The CMI Group

TransUnion

TrueAccord

Unifund CCR

 

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