PHOENIX, Ariz. -- Empereon-Constar, a leading provider of end-to-end customer engagement and customer management solutions, announce a significant expansion of the company’s nearshore service offerings through the formation of Empereon LATAM and Constar LATAM (Empereon-Constar LATAM).
Empereon-Constar LATAM establish a strategic collaboration between Empereon-Constar and TKM Customer Solutions, a leader in contact center services and business office process solutions, with Empereon-Constar as the majority owner. The partnership combines the expertise and strengths of each company to maximize business performance and effectively deliver optimal business value to clients with significant nearshore cost savings.
“Our continued nearshore expansion complements our existing capabilities, in response to client growth opportunities,” said Travis Bowley, CEO of Empereon-Constar. “The ability to grow and expand rapidly in support of our clients' global business needs is a key advantage for Empereon-Constar LATAM.”
Located in Mexico City, Mexico, the Empereon-Constar LATAM facilities are staffed by a cost effective, experienced labor pool of highly skilled, bilingual, bi-cultural agents and feature a growth ready and robust infrastructure. The centers will mirror the Empereon-Constar Operations platform in client relationship management, technology, training, compliance, and performance standards.
Ricardo Perez de Lara, CEO, TKM Customer Solutions, added, "At TKM Customer Solutions, we are excited about the possibilities this partnership brings to our employees and our company.” He continued, “TKM has the expertise to support first-class, nearshore outsourcing from Mexico and with the experience to deliver high quality, competitively priced bilingual / bicultural services U.S. consumers.”