BUFFALO, N.Y. -- Secured Resolutions, a certified-HUBZone, woman- owned small business (WOSB) in Western New York, has announced a transaction bringing Roxanne Baker to the firm as both an equity member and as its President and CEO, effective Tuesday, October 1, 2019. In this role, she will drive the ongoing operations of the company and its growth into new markets to include higher education and government.

Ms. Baker’s 21-year career has included stints at Pioneer Credit Recovery and West Asset Management (prior to its acquisition by Alorica) before her most recent, 11-year run with Coast Professional. Here, Roxanne started as a Vice President in 2007, with successive promotions corresponding with the company’s rise as a leading Federal contractor to the U.S. Department of Education (ED). Roxanne most recently held the position of President at the company for three years before her departure last year.

Ms. Baker commented, “I am proud to become part of this all-woman owned agency. With 20-plus years of leading companies to consistent first-place finishes on ED contracts along with managing other student loan and government contracts, it made perfect sense to combine that experience with a thriving medical collection agency owned by two leaders who share the same vision. Secured Resolutions' success is built on a theory of ethical and compliant collections while maintaining the highest returns for their clients. Our goal is to grow the current business line while adding student loan and government collections. I am excited about this opportunity and look forward to what the future holds.”

Specializing in revenue recovery services, Secured Resolutions’ executive team has extensive experience with accounts receivable management and a proven track record with medical collections and servicing ED and other student loan clients. A member of ACA International with an A+ rating with the Better Business Bureau, the company is located in Buffalo, N.Y.  

Co-founder Laura Hirsch said, “Lisa True and I are thrilled with the addition of Roxanne as our new business partner.  Over the last 5 years, we worked to position the company for growth by becoming women-owned and HUBzone-certified. Our missing link was an experienced industry leader with a proven track record to take Secured Resolutions to the next level.  We are looking forward to significant growth with Roxanne’s experience and leadership and are excited to expand our services to include student loans and government collections.”

Secured Resolutions is a member of the Fed Cetera Network, a business development organization under 48 CFR 52.219-9.


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