NORWELL, Mass. -- EOS USA, a leading provider of customer care and account receivable solutions, announces the appointment of Candice O’Brien as Chief Operating Officer (COO). A 25 year veteran of EOS USA, Ms. O’Brien most recently was Senior Vice President and head of US Asset Management (an EOS company). 

Ms. O’Brien holds an MBA from the University of Phoenix and is certified through the Risk Management Association (RMA). In addition, she currently sits on the board of NECA, a local division of the ACA. She is an industry expert in analytics, quality assurance, and strategy development. 

“Candice assumes the COO mantle with a wealth of operational and financial experience”, said Tod Dillon, EOS USA CEO. “She has a proven track record of delivering results on behalf of both EOS and its customers – and we are absolutely thrilled to have her steady hand and relentless focus at the operational helm.” 

As COO, Ms. O’Brien will lead operations for the EOS Services and EOS Healthcare divisions, as well as US Asset Management. She will be responsible for overall US operations, which serve multiple industries including telecommunications, financial services, healthcare, higher education, government, and utilities. 



EOS USA is a leading provider of customer care and receivables management services in the United States, serving the financial services, healthcare, utilities, telecommunication, higher education, and government markets. EOS USA is a subsidiary of the EOS Group GmbH, a global leader in the accounts receivable management and financial services industry with over 7,000 employees in 26 countries worldwide servicing some 20,000 clients through more than 60 operating companies. More information:

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