NEW YORK, N.Y. -- In 2004, KM² Solutions opened its doors for the very first time. Its original office was in the Caribbean country of St. Lucia, along the northern border of the city’s capital, Castries. 15 years later, KM² Solutions has grown to 10 offices in 6 countries and provides business services to clients in all major industries. Not only has KM² been able to serve their clients to the highest of standards, but they’ve been able to bring careers and economic growth to regions with limited opportunities, employing 4000 people globally. Even though the company continues to grow at an expansive rate a decade and a half later, its humble beginnings are still woven within its values and mission. In fact, the building that first opened 15 years ago still proudly displays the company’s name.
With offices throughout the Caribbean and Latin America, KM² Solutions has grown to become one of the premiere nearshore BPO companies. The significant growth with its 15-year history has occurred in scale and scope, increasing in both industry verticals and services provided to clients. At its start, KM² was providing customer service phone support to a major online service provider. Today, the company supports nearly every industry-type with a suite of multi-channel and multi-lingual services, and adheres to all specific quality, technology, logistical, and physical security standards.
Investing in the growth of the company means enriching the lives of those in the communities in which the company operates in. KM² has been a conduit for careers in regions of the world with limited opportunities. In some locations, unemployment is as high as 35% according to official reports. KM² Solutions provides stable, year-round jobs that lead to supervisor, management and director careers. These jobs also provide an ecosystem within the community, such as food vendors that serve employees on lunch breaks, shuttle businesses that service transportation and other downstream impacts that extend beyond their office walls.
For 15 years, KM² Solutions has been in business serving clients with best-in-class BPO services and providing nearshore communities with stable career opportunities. KM² is committed to continue investing and developing across this region, spending millions on new facilities, employee development programs, telecommunication infrastructure, and giving back to the communities the company works within. KM² Solutions is fortunate to be celebrating 15-years in business and continues to plan for 15 more years, and beyond. The company has truly had a history of excellence.
Click for Timeline Video here: https://www.youtube.com/watch?v=KJtE-DtiD1c&t=1s
Senior Vice-President, Marketing
Tel: + 1 (914) 450-7115
About KM² Solutions
KM² Solutions offers services to companies within the retail, healthcare, technology, finance, telecommunication, hospitality, and utility sectors. KM² provides clients with a host of different solutions including customer service, receivables management, technical support, sales and marketing, data analytics, and back office processing. KM² also maintains regulatory compliance with many different industry standards including HIPAA, FDCPA, PCS DSS, TCFAPA, and FCRA.