TORONTO, Ontario -- With more than 20 years of experience in the collection industry, Mr. Callender will be responsible for all national collections operations activity, including operational strategy and program management to ensure the highest level of consistent results delivery.

Mohsen Monavari, President and CEO, said, “We are delighted to welcome Dave to the DCA team and look forward to his leadership in revenue operations.” Overseeing multiple programs spanning first-party, outsourced services, including care and retention programs to third-party collections, Dave has managed key portfolios with all of the major banks and telcos in Canada.

Monavari added, “Dave’s leaderships skills and problem solving honed over several senior and executive management positions over the years singularly qualify him to lead our operations team in this highly competitive industry.”

About DCA

Debt Control Agency (DCA) is a leading national provider of collections and receivables management services.  With contact centres in Ontario and Quebec, DCA is headquartered in Toronto. We are nationally licensed and provide consumer and commercial debt recovery services to our clients in various industries. 

DCA is results driven and focused on servicing our clients with the highest collection recovery rate while maintaining the best standards of customer responsiveness in the industry. Keeping this in mind, we continually invest in the company and our greatest asset, our people. DCA staff is thoroughly trained during on-boarding as well as continuously subjected to standardized testing and monitoring. Our senior management team has held key positions within the collections industry and have over 100 years combined experienced. 

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