POUGHKEEPSIE, N.Y. -- Immediate Credit Recovery (ICR), a leading national debt resolution agency, announced the expansion to a new office in San Angelo, TX. This new location is the third office for the company, adding to its existing facilities in Kennesaw, Georgia and its Poughkeepsie, NY, headquarters.
“We are really excited about the significant new capabilities this major expansion will provide to our clients,” said Frank Roa, CEO of ICR. “In addition to adding nearly 250 call stations, the new office already has 70+ employees fully trained in servicing Federal Student Loan and similar type of accounts. The new location also adds considerable expansion for additional loan servicing staff, increased compliance, training and support personnel.”
The new operation is a fully equipped and FISMA-certified contact center that will service state and federal student loan contracts. This strategic acquisition further reinforces the company’s goal of delivering an exceptional level of customer service to its clients.
The new expansion follows ICR’s 2018 extensive investment in new technology to support advanced call center proficiency. “The additional space and new functionality translates to even greater speed and efficiency to the customers we service,” notes ICR President Felipe Yanes. “There will be an immediate and distinct enhancement that the firms we service will benefit from.”
Immediate Credit Recovery is a major national agency that has been servicing the debt recovery needs of the educational, medical, and government markets for nearly three decades.
For more information on ICR’s wide range of accounts receivable products and services, interested parties can call (800) 234-4271 or learn more at https://www.icrcollect.com/.
About Immediate Credit Recovery
Immediate Credit Recovery (ICR) is a highly experienced and results-focused debt recovery agency that has been providing a full range of exceptionally effective services to a broad range of national clients for nearly three decades. With a fully trained staff of professional recovery specialists, ICR works diligently to recover client’s funds quickly, securely, and efficiently in a manner that fully considers the specific needs and individual circumstances of both its clients and consumers, while complying with all relevant Federal, state, and local regulations. With its state-of-the-art technology, superior management oversight, zero-tolerance complaint program, exceptional customer service, advanced consumer privacy and data security safeguards – along with cutting edge technology and strict adherence to the latest regulatory changes – ICR has achieved performance levels and customer satisfaction responses that have placed it at the top of its industry.