JACKSONVILLE, Fla. -- Effective immediately, DCI’s operation will be headed by Ms. Charlotte Zehnder, who will be performing in her previous role as Chief Executive Officer. 

Ms. Zehnder commented that “DCI has an established presence within the ARM industry and has produced stellar results for our clients. We recognize the need to continue to grow, both for our clients and for managing all changes in an ever evolving regulatory environment.  DCI will continue to invest in its people, its technology and its clients. I am excited to again work as CEO and look forward to continue to produce world class results in a professional and compliant manner.” 

David T. Goodwin will be DCI’s Chief Operating Officer (COO) and will be responsible for the day to day operations reporting directly to Ms. Zehnder. Mr. Goodwin has been  employed within the ARM industry in many different operational, management and compliance capacities for 27 years. 

When asked about DCI, Mr. Goodwin said that “in my 27 years I have never seen, nor been prouder to be involved in such a client, employee and consumer focused culture like DCI.  The opportunity afforded to me by DCI is appreciated and I will work diligently with Charlotte Zehnder, all our shareholders, internal and external, to help ensure that DCI’s continued success is beneficial to everyone.”

Diversified Consultants Incorporated operates major call centers in Florida, Oregon and Kentucky,


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