On Monday, we announced the winners in our 9th annual Best Places to Work in Collections program. After a rigorous evaluation process managed by the independent firm Best Companies Group, 36 companies met the threshold to be named a “Best Place to Work in Collections” in 2016. Best Companies Group manages Best Places to Work programs in 24 states, 9 regions, and 14 industries, as well as 12 programs across Africa, Canada, and the United Kingdom.
To be judged, companies participate in a two-part survey program. First, employers provide information on workplace policies, practices, philosophy, systems and demographics. Then, employees complete a survey that measures employee experience. The combined scores (employee opinion is weighted more heavily) determine the top companies and final rankings.
Winners are divided into three categories, by size: small (15-49 employees), medium (50-149 employees), and large (150+ employees).
Click here to see all 36 winners and profiles, in ranked order.
The first-place winner in the Small Companies category is The Law Offices of Mitchell D. Bluhm & Associates from Milton, GA.
A collection law firm led by CEO & Managing Attorney Mitchell Bluhm, the firm employs 41 people (74% female, 26% male), with exempt employees making an average salary of $86,468. The firm bills itself as “a debt collection law firm that focuses on the success of all parties involved in the recovery process,” using “cutting edge compliance and quality control systems” which “are extremely innovative and work to support both our emphasis on patient advocacy and retention of high quality Account Specialists.”
The company is dedicated to being an Equal Opportunity Employer. When asked about the subject, the firm says “we provide a 10% pay premium for bi/multi-lingual speaking staff in addition to target recruitment activities (job fairs, flyers, employee referrals) at locations that would increase our presence” throughout the community.
The Law Offices of Mitchell D. Bluhm & Associates offers a “generous incentive program” to employees, giving staff the opportunity to earn monthly cash bonuses, earn prizes through regular production-based contests, and participate in an annual $10,000 cash giveaway. The firm also holds quarterly catered lunches for employees, in addition to hosting several company parties throughout the year.
The company prioritizes the health of its staff through offering discounted gym memberships to all employees. Additionally, the firm provides company-sponsored participation in Tough Mudder events. If you prefer to hang out around the office, The Law Offices of Mitchell D. Bluhm & Associates have something for you too – the firm provides a recreation room at the office filled with shuffleboard and pool tables.
For 2017, the Best Places to Work in Collections program will become Best Call Centers to Work for
The program will celebrate excellence among call center work environments in care, collections, and outsourcing. In addition to collection firms, creditor and business process outsourcing (BPO) companies will be eligible to participate.
Best Places to Work winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations. Even those who don't come out on top have can receive extremely valuable information -- candid feedback from employees, and a road map for improvement.
Winners in the 2017 program will be recognized during an awards dinner at the next insideARM First Party Summit, in May 2017.
Click here to let us know you are interested in participating. We will make sure you are aware when registration opens (about a month from now).