Today we are announcing the winners in our 9th annual Best Places to Work in Collections program. After a rigorous evaluation process managed by the independent firm Best Companies Group, 36 companies met the threshold to be named a “Best Place to Work in Collections” in 2016. Best Companies Group manages Best Places to Work programs in 24 states, 9 regions, and 14 industries, as well as 12 programs across Africa, Canada, and the United Kingdom.

To be judged, companies participate in a two-part survey program. First, employers provide information on workplace policies, practices, philosophy, systems and demographics. Then, employees complete a survey that measures employee experience. The combined scores (employee opinion is weighted more heavily) determine the top companies and final rankings.

Winners are divided into three categories, by size: small (15-49 employees), medium (50-149 employees), and large (150+ employees).

The following are the top three winners in each category 

Click here to see all 36 winners and profiles, in ranked order.

Small Companies (15-49 employees) 

  1. The Law Offices of Mitchell D. Bluhm & Associates
  2. Eastern Revenue, Inc.
  3. Agency of Credit Control, Inc.

Medium Companies (50-149 employees)

  1. InvestiNet LLC
  2. Capio Partners, LLC
  3. Professional Finance Company, Inc.

Large Companies (150+ employees)

  1. Williams & Fudge, Inc.
  2. Coast Professional, Inc.
  3. Diversified Consultants, Inc.

Congratulations to all of the winners. In the high turnover environment of a call center, results like this can mean an important edge for companies, and a better experience for consumers.

For 2017, the Best Places to Work in Collections program will become Best Call Centers to Work for

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The program will celebrate excellence among call center work environments in care, collections, and outsourcing. In addition to collection firms, creditor and business process outsourcing (BPO) companies will be eligible to participate.

Best Places to Work winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations. Even those who don't come out on top have can receive extremely valuable information -- candid feedback from employees, and a road map for improvement.

Winners in the 2017 program will be recognized during an awards dinner at the next insideARM First Party Summit, in May 2017. 

Click here to let us know you are interested in participating. We will make sure you are aware when registration opens (about a month from now).


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