CEDAR FALLS, Iowa – A pair of CBE Companies (CBE) executives will deliver timely, important presentations at the TRMA fall conference Sept. 14 in Miami. TRMA is an industry forum for risk management professionals from the telecommunications, pay TV, utility, waste management and other industries.
Curt Martin, CBE Senior Vice President of Operations, will speak to the importance of a talent inventory management process as a key to success in contact centers. His presentation will focus on how to develop and manage a leadership talent pipeline to support a growing company. Martin has 24 years of senior leadership experience in contact centers, managing both onshore and offshore locations.
Mike Frost, CBE Chief Compliance, Sales Officer and General Counsel, will be joined by Attorney Dale Golden of Golden Scaz Gagain, PPLC in presenting the impact of CBE’s recent Telephone Consumer Protection Act (TCPA) court victory and its impact on the credit and collections industry. In Strauss v. CBE, the court confirmed CBE’s Manual Clicker Application does not constitute an autodialed phone call, therefore mitigating the expensive regulatory risk the TCPA poses for calling consumers’ cell phones.
Frost has been a leader in the collection industry, frequently delivering presentations on compliance issues at industry events across the nation. In 2011 and 2012, Frost was named among the Top 25 Most Influential Collection Professionals by Collection Advisor. In 2014 he was named to the Who’s Who in Collections by the same magazine. Frost is a member of the ACA International Board of Directors and was awarded the 2014 Members’ Attorney Program designation. In 2015 Frost served on a panel for the Federal Trade Commission Debt Collection Dialogue.
About CBE Companies
Founded in 1933, CBE Companies is a global provider of outsourced call center services focused on connecting people to solutions. The company specializes in receivables management and customer care services. This narrow focus has enabled the company to be an expert in every aspect of the business. From a one-of-a-kind culture
CBE approaches every business relationship as a strategic partnership. The company shares in its partners’ successes and failures and strives to create more of the former and less of the latter. CBE firmly believes transparency and communication are the cornerstones in the foundation for success. The company’s approach to a strategic partnership begins with open communication; this assures CBE partners that the team handling their business is committed to delivering customer insights, ideas and new ways to accomplish goals.
With more than 1,200 people in six locations globally, CBE Companies can deliver the right solution in the right location(s) for your ever-changing business needs. Its corporate headquarters is located in Cedar Falls, Iowa, with two facilities in Waterloo, Iowa, and additional facilities in Overland Park, Kansas; New Braunfels, Texas and Manila, Philippines. The organization is consistently recognized as a local Employer of Choice. It has also been recognized by Workplace Dynamics as one of Iowa’s Top Workplaces. For more information about CBE Companies, please visit www.cbecompanies.com or call 888-386-0273.