The second annual insideARM First Party Summit (FPS) will take place October 17-19, 2016, at the Eaglewood Resort & Spa just outside Chicago, and registration is now open. I invite you to look at the agenda, and take advantage of early bird pricing. We are also offering a pre-conference workshop that is guaranteed (literally – there’s a money back guarantee) to help you reduce your legal expense budget.

“First Party” is much more than just “Outsourcing” and “Collections.”  The line between care and collections has blurred in recent years. Customer experience is critical in both areas. This year the Summit will cover topics to include all first party work, whether worked internally or outsourced, and whether the work is considered customer care, customer service or collection. This is why we shortened our name, from First Party Outsourcing Summit to First Party Summit.

We will, of course, provide a focus on collection issues. The CFPB is expected to promulgate rules on first party collections, to include both work handled internally by the original creditor, but also collection work that is outsourced. We will discuss all the potential implications.

Last year’s inaugural First Party Outsourcing Summit was the talk of the ARM industry. First Party Outsourcing was a topic that had long been ignored at industry events. The capacity crowd exceeded all expectations, and attendees unanimously provided positive feedback. In light of the positive “buzz” about the event within the industry, this year the event is being held at a larger venue.

The FPS is designed for individuals from all industries

Last year speakers and attendees included representatives from Financial Services, Telecom, Utilities, Marketplace Lenders, Healthcare, Retail, Auto Financing, and other specialties.

The conference will feature Four Tracks:

  1. Legal and Compliance
  2. Operations
  3. HR, Training & QA
  4. Healthcare/Revenue Cycle

insideARM conferences are collaborative

We avoid lectures, and strive to get everyone engaged.  The typical session is led by at least two industry experts. In most sessions, the speaker/moderators “set up” the topic with a presentation for 15-20 minutes, the audience then breaks into small group discussions at tables for 10-15 minutes, then the session ends with a full group dialogue. Feedback on the format from last year’s attendees was extremely positive.

Registration now open -  Early Bird and group pricing

To register go to Second Annual insideARM First Party Summit – October 17-19, 2016

In response to requests from last year’s participants we have added discounted pricing for multiple attendees from the same company.

Final call for presentations

We have a few spots left to fill. Credit grantors, call center representatives, and call center service or product providers are invited to submit proposals for sessions.

Our goal is to provide a balanced program. We are also looking for fresh sessions to be led by speakers of the highest quality who represent the diversity of ARM/Call Center industry. Experience speaking at other industry events is not required.

To be considered please contact Tim Bauer at or (770) 650-9872.

Limited sponsorship opportunities still available

The is no Exhibit Hall at the FPS. However, there are limited sponsorship opportunities, with a few still available. For information please contact Aaron Steinberg at or (240) 499-3816.

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