JACKSONVILLE, Fla. — Stellar Recovery, Inc. has reinvented the way they are using compliance through technology to stay on the leading edge of serving their clients. As part of that process, the well-known brand has updated their logo to represent the latest philosophies using data & analytics, compliance, and customer experience to take Stellar into the future world of accounts receivable management. In conjunction with the new branding and logo, Stellar Recovery also updated its Mission and Vision Statements.
The new mission statement: “Stellar Recovery is dedicated to being the most compliant, professional and competitive collection agency by delivering an exceptional customer experience and investing in our employees.”
The new vision statement: “To continuously evolve our organization by leveraging advanced technology and our employees to produce efficiencies and eliminate elements of risk.”
Stellar is dedicated to continuously evolving as the industry changes by utilizing the latest technological advancements in data & analytics, automation, employee training, operating systems, consumer contact methods, and payment solutions to make sure the customer experience is efficient and effective. In the consumer and client world of doing business there is inherent risk, and with the compression of fees, and the ever increasing cost of compliance systems to eliminate that risk, Stellar Recovery is re-inventing how it does business.
Some recent enhancements include Stellar’s new CMS system that uses software to track all consumer complaints and develop trend analysis around them. This will lead to enhanced agent training and revised treatment strategies based on identified issues; and ultimately less cost associated with consumer complaints and suits. These analytical processes are used throughout all departments to ensure better business intelligence throughout the Stellar Recovery enterprise. Garrett Schanck, CEO, stated “We are investing heavily in technology, people, and processes so we are prepared for the future of our industry.” He added, “The more we can reduce the level of human interaction the more we reduce our risk, and by giving consumers multiple ways to handle their account, based on their preferences, the better for everyone involved. Consumers want the ability to interact with us in their preferred way of communicating; whether by IVR, website, mobile device, mail, or live agent, and we are providing it to them.”
Stellar Recovery, Inc. Corporate Headquarters is located in Jacksonville, Florida, with a satellite office in Kalispell, Montana. Please visit our website at www.stellarrecoveryinc.com.