SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will be a sponsor of this week’s RMA conference. The sponsorship will provide Canadian industry leaders the opportunity to meet one-on-one with cloud technology and operations experts to discuss how cloud is being used to solve the unique challenges in Canada.
On LiveVox’s growing presence in Canada, Dusty Whitesell, Chief Evangelist, LiveVox states, “About one year ago, we officially launched our hosted center in Canada and the rate of adoption and interest has been beyond our expectations. Our entrance was actually driven by the demand of Canadian contact center operation leaders and we now clearly see why. Much of the Canadian ARM market has had limited exposure to enterprise-grade cloud contact center technology – many centers continue to use traditional premise-based systems or deploy a less mature or hybrid cloud approach. LiveVox’s cloud platform brings a higher level of operational efficiency and this has been a key driver in the rapid adoption.”
LiveVox, a highly scalable and burstable contact center solution provider (including ACD/PBX, predictive dialer, IVR, centralized call recording, business analytics and compliance suite) brings 10+ years of cloud feature development, the majority of which has been centered on the specific performance requirements of ARM. These cloud capabilities have facilitated the adoption of cloud in some of the most complex and well-known organizations in Canada and the U.S.
In addition to hosting the technology in its Mississauga data center, LiveVox provides Canadian market-specific features such as French scripting, self-service, agent desktop features and provincial time zone/compliance settings.
LiveVox continues to develop best practices as can be seen in this recent webinar with a veteran Canadian operations expert. To watch the webinar, click here.
About the event:
EVENT: RMA 2015 / LiveVox Booth 9
DATE: November 18th – 19th
LOCATION: Eaton Chelsea Hotel, Toronto
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit www.livevox.com.