CEDAR FALLS, Iowa – CBE Companies Inc. (CBE) Vice President for Organizational Development Sam Deines makes a natural fit for the Telecommunications Risk Management Association (TRMA) fall conference and its theme, “Igniting Passion.”

Deines uses her passion for people to create an engaged, excited workforce at CBE every day. At the TRMA conference, Deines will share research, ideas and takeaway tools about employee engagement in her presentation, “Light Up Your Employees.”

“A company becomes greater than the sum of its parts when employees are engaged,” Deines said. “If employees feel an emotional connection with their company and know their work matters and why, they’re willing to go the extra mile.”

TRMA is an industry forum for risk management professionals from the Telecommunications, Pay TV, Utility, Waste Management and other industries to collaborate, understand, and share best practices related to acquisition risk management, customer life-cycle and uncollectible debt issues among its members.

The TRMA conference Sept. 1 and 2 in Denver will feature more than 20 speakers incorporating the “Ignite Passion” theme into topics ranging from employee retention to regulatory compliance.

Deines brought experience as a mental health counselor, a leadership and team building consultant and a business owner in the leadership arena to CBE eight years ago. As Vice President of Organizational Development her expertise is in employee engagement, personal and professional development, training and retention strategies and corporate culture management.

In her TRMA presentation, Deines will illustrate why employee engagement matters. She will share her thoughts on what makes people tick and how to use that information to create an engaged workforce that produces measurable benefits for companies.

About CBE Companies

Founded in 1933, CBE Companies is a global provider of outsourced call center services focused on connecting people with solutions. The company specializes in receivables management and customer care services. This narrow focus has enabled the company to be an expert in every aspect of the business. From a one-of-a-kind culture immersion approach to a proven ramp process, CBE’s focused expertise saves its partners money and enables them to focus on their core business.

CBE approaches every business relationship as a strategic partnership. The company shares in its partners’ successes and failures and strives to create more of the former and less of the latter. CBE firmly believes transparency and communication are the cornerstones in the foundation for success. The company’s approach to a strategic partnership begins with open communication; this assures CBE partners that the team handling their business is committed to delivering customer insights, ideas and new ways to accomplish goals.

With more than 1,600 people in six locations globally, CBE Companies can deliver the right solution in the right location(s) for your ever-changing business needs. Its corporate headquarters is located in Cedar Falls, Iowa, with two facilities in Waterloo, Iowa, and additional facilities in Overland Park, Kansas; New Braunfels, Texas and Manila, Philippines.  The organization is consistently recognized as a local Employer of Choice.  It has also been recognized by Workplace Dynamics as one of Iowa’s Top Workplaces. For more information about CBE Companies, please visitwww.cbecompanies.com or call 888-386-0273.

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