LiveVox Receives Customer Interaction Solutions Magazine's 2011 Product of the Year Award

LiveVox Inc., the provider of Private VoIP Cloud™ contact center applications, today announced it received the 2011 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, a leading contact center technology publication.

This marks the second consecutive year that LiveVox has received this award and follows the market’s continued recognition of LiveVox’s cloud contact center technology. Past awards include the American Teleservice Association’s Technovation award and Frost & Sullivan’s “Best Brand” award. The LiveVox cloud contact center platform contains several core applications including ACD/PBX, predictive dialer, IVR, call recording and reporting.

“Contact centers understand the benefits cloud computing can bring but are still searching for vendors who can integrate highly scalable applications and simplify their operations.” said Louis Summe, Chief Executive Officer, LiveVox.  “Large call centers are complex. LiveVox’s PCI-certified cloud platform enables them to migrate to an efficiency and productivity improving architecture with a sensible and secure migration path.”

In 2011 LiveVox continued to focus on developing features that helped contact centers manage compliance, including Account Penetration Settings and Click-to-Call Manual Dialing for cell phones. LiveVox also integrated PBX functionality into its predictive dialer/ACD. This allows clients to migrate to VoIP/MPLS and get to the Cloud without on-site switching. This improves call routing, simplifies contact center networking and reduces hardware expenses.

“LiveVox received a 2011 Product of the Year Award for its dedication to quality in solutions that benefit the customers’ overall experience as well as ROI for their clients,” said Rich Tehrani, Chief Executive Officer, TMC.  “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and LiveVox has earned its place with this distinguished honor.”

Products of the Year Award winners are featured in the January issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.