The CFPB Examination Manual is an 802 page document outlining the procedures the CFPB will follow to examine debt collectors and other financial institutions. Much of the massive manual is devoted to the examination procedures for banks and entities other than debt collectors.
Below are links to the sections that likely will be applicable to debt collectors.
John K. Rossman is a shareholder and Chair of the Creditors’ Remedies Practice Group at Moss & Barnett, P.A. Mr. Rossman is a nationally acclaimed authority on the Fair Debt Collection Practices Act and the labyrinth of laws that impact the debt industry. He is a counselor and advisor to national and international companies and noted for his intelligent, creative and successful representation of collection agencies, debt buyers, creditors and fellow attorneys in cases across the country.