Expert Global Solutions, a global leader in the Business Process Outsourcing (BPO) industry, announced today the retirement of Ron Rittenmeyer, Chairman, President and Chief Executive Officer, and the selection of its new President and CEO, Bob Segert.

Joining EGS with over 20 years of experience in the IT services industry, Mr. Segert is a highly-experienced and dynamic leader who understands the business services market. Prior to joining EGS, Mr. Segert served as President and CEO of privately held GXS, which was successfully sold in January of this year. Further, his ten years of service at EDS contribute to the significant experience he brings to his new role.

“This is a transformative time for EGS,” said Colin Farmer, Managing Director One Equity Partners and member of EGS’ Board of Directors. “The company has made significant strides over the last few years, and we are pleased to have identified Bob to lead this growing and profitable business. His extensive experience will be of tremendous value as we continue to invest in and grow both the top and the bottom line.”

Mr. Segert, who will serve on EGS’ Board of Directors, expressed enthusiasm about his appointment and his outlook for the company, “It is a tremendous honor to have the opportunity to lead this company into its next phase of growth. EGS has a great track record and amazing potential. I’m looking forward to working with our team to continue enhancing the service and value we deliver to our customers every day.”

Mr. Rittenmeyer, who informed EGS’ Board of Directors of his intent to retire months ago, has served as Chairman, President and CEO since he joined the company in 2011. Under his leadership, NCO Financial Systems, Inc. and APAC Customer Services, Inc. came together under the holding company of Expert Global Solutions, the company enhanced its focus on compliance and added new and exciting brands to its already impressive list of Customer Relationship and Account Receivable Management clients.

Commenting on the change in leadership, Colin Farmer stated, “On behalf of the Board of Directors, we thank and express great appreciation to Ron for his leadership and tenacity. He added tremendous value to our business and has positioned us for ongoing success.”

Expert Global Solutions, Inc. is the holding company for APAC Customer Services, Inc. and NCO Financial Systems, Inc. EGS, through its APAC and NCO company brands, is a leader in addressing the needs of its customers, as a fully scaled and global partner serving all aspects of the Customer Relationship Management and Account Receivable Management customer lifecycle. EGS offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS’s website:

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