On July 30th at 1PM EDT, CallMiner and CBE Companies will be hosting a complimentary webinar showcasing how CBE Companies has used speech analytics to improve the customer experience through systematic call review and compliance monitoring.
Gus Doulaveris, CIO at CBE, and Brad Dellit, Speech Technology Analyst at CBE, will share insights on successfully integrating speech analytics and three key ways the technology has allowed the company to deliver more value for consumers and clients. Key focus areas of this webinar will include:
Risk mitigation and adapting to regulations
Brand protection and customer retention
Change management and quality assurance
CBE Companies is a Business Process Outsourcing (BPO) organization that specializes in partnership-driven customer care, charge off prevention, and debt collection solutions. With over three years of experience using speech analytics, they are a pioneer in the debt collections industry and have had their results published in Speech Technology Magazine (click here).
Don’t miss the insights only years of advanced integration and experience can offer! Register now