Phillips and Cohen Associates, in conjunction with, will present a free webinar on deceased account care and the significance of regulatory changes following a Federal Trade Commission (FTC) ruling in early 2011. The live event, Deceased Debt Collection: How the Recent FTC Ruling Impacts Your Collections Process, will be held on WEDNESDAY, DECEMBER 7* 2011, at 2pm EST.

In 2009 the FTC launched a comprehensive investigation of collection activity related to the debts owed at the time of an individual’s death.  During this review, the Commission evaluated various aspects of the collection process including: contacting family members/relatives; discussing the decedent’s financial obligations; sourcing payment; estate searching & filing processes; and overall negotiation, conversation, and collection practices in this arena.

Register today for this live webinar that will address interpretation of the resulting policy statement which outlines permissible individuals for contact, locating proper individuals for deceased account collection, identifying the correct party with the authority to pay the decedent’s debts. In addition, the live webinar will provide attendees with practical advice for how to comply with the FTC ruling and the effects of the ruling on deceased collections.

This free, live event will be presented by:

  • Howard A. Enders, President and Chief Operations Officer

              Phillips & Cohen Associates

  • Jonathan M. Grossman, Attorney

             Cozen O’Connor

  • James K. Schultz, Attorney

             Sessions, Fishman, Nathan & Israel

  • Michael R. Klozotsky, Managing Editor (moderator)


Whether your company has an internal deceased account collections program or you outsource this function to a recovery partner, it is critically important that you understand the recent FTC ruling regarding deceased collections and implement the necessary controls and procedures required to comply with the new federal policy. Click here to register now!


Michael Klozotsky is the managing editor of

Founded in 1997, Phillips & Cohen Associates originally built a reputation for effective and compassionate financial recovery by pioneering deceased account care. With over a decade of proven performance, in addition to pre and post charge-off solutions, PCA offers a wide range of specialty services including deceased account care solutions, cease & desist/debt management collections, and small business credit solutions.

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