PR - TeleDirect, Austin Logistics Honored for 2007 Products

Published on:
 20 December 2007 at 07:29 a.m. ET

Dec. 20, 2007, 7:29 a.m. insideARM.com The iA Institute
Written by: Press Release –

http://www.insidearm.com/news/00011170-pr-teledirect-austin-logistics-honored-fo/

 
Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices, this week awarded Austin Logistics and TeleDirect International with 2007 Product of the Year Awards.

Austin Logistics, a provider of event-based analytic software, received the award for OnQ, its patented solution that automates and centralizes campaign and list management. OnQ automates outbound calling campaigns, adding power and flexibility to existing dialing systems. The solution drives regulatory and policy compliance, improves operational efficiencies and adds a new level of intelligence to outbound strategy management.

"Austin Logistics has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Austin Logistics in the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

"We’re thrilled that Customer Interaction Solutions has named OnQ as a 2007 Product of the Year," said Tom Miller, senior vice president, Austin Logistics. "Especially in volatile economic times, with delinquencies rising rapidly and customer attrition rates soaring, the ability to quickly and easily deploy effective outbound collections and marketing campaigns is key to increasing the profitability of each customer interaction."

TeleDirect, a provider of revenue accelerating solutions for the contact center industry, received the 2007 Product of the Year Award for its Portfolio reporting and business intelligence suite.

 
Portfolio is a performance management and analytics solution that gives managers actionable, historical, and trending data to optimize the performance of their contact centers. With Portfolio, managers can effectively establish, track, and measure trends against qualitative and quantitative goals. Portfolio’s reports provide managers with immediate feedback that allows them to adjust campaigns, help enhance the customer experience, and conduct more timely training and coaching of their workforce.  
 
“We are honored to receive this prestigious award,” said Kathleen Kelly, Chief Executive Officer of TDI. “Customers are continually looking for additional context to help them coach and develop their workforce. Portfolio provides a proven solution that gives managers the business intelligence and trending data they need to grow their revenues and improve agent performance.
 
The 2007 Product of the Year Award winners will be featured in the January 2008 issue of CIS magazine.
 

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