Sparks, MD – BSI eSolutions, LLC announced their plans to include a powerful Intelligent Rules Engine within their soon to be released COGENT, Attorney Collection Software product. COGENT has entered beta testing and be released before the end of summer.


What is a Rules Engine and why build one?
Business rules are not new to software development. Combined with a business?s operational procedures and management guidelines, they control how software executes within the business. For ages business rules have been embedded within software source code, which makes changing them costly in both time and dollars. This methodology has not been kind to businesses, as it slows down or even blocks their ability to adapt to credit management industry and regulatory changes.


In today?s dynamic debt collection world, enterprises must become more adaptable to change and be able to leverage knowledge from within their corporate data stores to automate data-driven, time effective decision making. While meeting with many debt collection Subject Matter Experts as COGENT™ was being designed, we heard several clear messages, including:

  1. Today, when a firm must agree to a custom change, they must wait 6 weeks or longer for the software modification, and then often pay a hefty price for the delayed custom coding.
  2. Firms lose business because they can not adapt quickly to a client?s, a creditor?s, or a court?s specific requirements.
  3. New software must be quickly, if not instantaneously, adaptable to a firm?s constantly changing operational, industry and environmental needs.
  4. Firms must be able to establish different standards for both normal and exception account workflows, based on each client?s, or creditors, unique requirements.


With these in mind, BSI has developed it?s Intelligent Rules Engine. With it?s introduction as part of BSI?s COGENT Attorney Collection Software, BSI will change the debt collection software marketplace by introducing intelligent, adaptable, rule-driven collections. This integrated rules engine will contain most of the rules that have historically been embedded within software?s source code. A COGENT customer can easily create custom rules that control their business?s operational, and even some management, tasks. The COGENT Intelligent Rules Engine and the enterprise?s own data will allow for automated, data-driven decisions on movement of accounts, scheduling of work, approval limits, routing, litigation steps, handling of unexpected exceptions, etc. These rules can alter processing according to Firm, Client, Creditor, Court, Debtor location, and by specific owned portfolios. Rules can vary by almost any set of conditions a firm wishes to define to drive their account workflow or to handle exception processing.


Benefit Highlights
The benefits are numerous. The COGENT Intelligent Rules Engine:

  • Allows a firm to implement dynamic, data-driven decision making, using their firm?s unique business rules, leading to greater decision consistency, less interruption in exception processing, less manual intervention, greater productivity and better cost control.
  • Provides a firm greater adaptability and flexibility to accommodate change from any source.
  • Allows a firm to assimilate new business opportunities regardless of source or processing requirements
  • Maximizes utilization of a firm?s resources, by allowing them to focus on revenue generation and not on finding ways to work around software limitations to accommodate change and manage exceptions
  • Eliminates the need for costly IT skilled resources to make programming changes

About BSI eSolutions
BSI eSolutions is a wholly owned subsidiary of Business Solution Integrators, LLC (BSI) and markets and services the products developed by BSI. The staff of BSI eSolutions provides outstanding Help Desk for a national attorney network system and technology services for several large financial organizations. BSI is a business and technology consulting company that delivers creative, technology-based solutions to meet the unique business objectives of companies in the collection industry. The company provides value to its clients through a combination of senior technical and business systems professionals, proven methodology, and state-of-the-art set of tools. These components enable BSI to deliver world-class solutions in expedited timeframes.


Principal owners and architects of BSI have over seven years of experience specific to the account receivable and collection industries, and more than 20 years experience in business process engineering and software development. BSI has developed mission critical custom applications designed to support large call centers, integrated workflows, data cleansing, data warehousing and management reporting systems. The company was recently ranked as the 11th largest software development firm in the Baltimore area by the Baltimore Business Journal “Book of Lists.”


For more information on BSI eSolutions or COGENT collection attorney software, call 443-212-1011 or visit www.IntelligentCollections.com.


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