Castel Announces Latest Release of Castel Connects

BEVERLY, MA – Castel, Inc., a leading supplier of contact center solutions, today announced the release of the newest enhancements to their flagship predictive dialer, Castel Connects™, including the powerful Castel Software Development Kit (SDK).

“Releasing this latest version of Castel Connects achieves two critical and overarching goals for Castel,” said Nick Kimball, Castel’s President and Chief Executive Officer. “First, it underscores and reinforces our commitment to our existing customers and market with powerful enhancements that increase efficiency and add new functionality to our existing solution. Secondly, we’ve opened the product to new markets and partners through innovative integration, by providing access to core functionality with the SDK.”

Some of the enhancements built into Castel Connects 2.08 include:

• Castel Connects SDK — A powerful software devolvement kit that allows rapid development and integration of CTI functionality with Contact Center applications.
• Enhanced Blend — Functionality that allows customers to dynamically design inbound call strategies “on the fly” (as the calls come in), reducing average time to answer, and significantly lowering overall abandoned call rates.
• Dynamic List Management Strategies and Controls — Gives the power directly to contact center managers to optimize or change calling lists in real time, based on user-defined business rules, increasing agent calling productivity.

Paul Maggioli, VP of Engineering at Castel added, “The SDK provides the link that lets our customers and partners take full advantage of the range of CTI development tools and features in Castel Connects. We can now integrate this powerful architecture with a customer’s or partner’s new or existing applications and enable rapid contact center development at a speed and with efficiencies currently unmatched by our competition.”