Governor Announces NCO Group Will Create New Jobs in State

West Virginia Gov. Earl Ray Tomblin today joined West Virginia Department of Commerce Secretary Keith Burdette and Chief Operating Officer of NCO Group, Inc. Jack Jones in announcing that NCO Group, Inc., a leading provider of business processing services, will hire approximately 90 new associates in its Charleston, W.Va., contact center. The hiring will substantially expand NCO’s presence in Charleston and also includes over $350,000 of new investments in equipment and training.

“We are pleased that NCO has chosen to create new jobs and expand its workforce here in West Virginia,” said Gov. Earl Ray Tomblin. “This announcement testifies to the confidence the company has in the quality and productivity of West Virginia employees.”

Employment opportunities will largely include positions providing direct customer service support for one of NCO’s leading utility clients. Additional roles will also be available for managers, trainers, and supervisors. Positions are full-time and include a complete employment benefit package. Using a dynamic range of communication channels such as phone, email and text messaging, associates will learn and apply skills in areas of customer care and support.

Commenting on the expansion, Jack Jones, Chief Operating Officer, NCO, stated, “This is an excellent opportunity to expand our services for one of our premier clients. The combination of this business expansion, our talented team in Charleston and our ongoing relationship with the state of West Virginia is very positive for all.”

“The confidence that NCO has expressed in West Virginia through this significant expansion is a great cause to celebrate,” said Commerce Secretary Keith Burdette. “We are excited about the new jobs that will be created. We are equally pleased that this is a good example of what can be accomplished with a successful company and a strong partnership from both the state and the local community.”

The company worked closely with the West Virginia Development Office and the Charleston Area Alliance to retain the investment in Charleston. Hiring is already underway. Interested candidates may apply at the company website www.ncogroup.com/careers or call 412-249-5300 for more information. The contact center is located at 408 Leon Sullivan Way, Charleston, WV 25301.