SITEL Corporation Brings New Focus to Collections Business

OMAHA, NE – SITEL Corporation (NYSE: SWW), a leading global provider of outsourced customer support services, announced today the refocusing of its risk management business unit, SITEL Risk Management, to meet changing market demands. SITEL will be leveraging the advantages of its decentralized business unit structure to integrate its North America pre-charge off accounts receivable collections operations into lower cost nearshore and offshore centers. The post-charge off collections portion of the business will continue operating through its existing infrastructure, with new emphasis on technology upgrades to improve efficiency.

The pre-charge off collections sector in North America is becoming extremely competitive requiring a reemphasis on providing clients with combined high quality and low cost services. As a result, and to match market demands, SITEL’s Atlanta, Georgia facility will be closed and business will be transitioned to lower cost facilities.

Additionally, as a result of recent successes in growing the pre-charge off business internationally and to capitalize on SITEL’s highly recognized customer services offering, pre-charge off collections will be further combined with customer support functions in a number of SITEL’s international business units. SITEL’s German, British, Spanish and New Zealand businesses are now running risk management programs integrated within their customer care sales and management organization, utilizing the subject matter expertise of SITEL Risk Management as appropriate. Total revenue for risk management services in 2004 was 6.6% of SITEL’s total revenue of $956 million.

The specialized post-charge off business requires highly trained licensed agents using the best technology available to make the more difficult collections. SITEL Risk Management is a leader in this business. Emphasis will continue to be placed on finding better ways to assist agents in the collection of these post-charge off receivables.

Jim Lynch, Chairman and CEO of SITEL Corporation, commented, “The risk management business is an important part of our integrated offering. We continue to drive profit improvement through improved efficiency and the sharing of best practices across our entire enterprise. This refocusing of our collections business exemplifies our corporate goal of driving profitable growth and positioning our collection activities to better serve our clients.”

About SITEL Risk Management
SITEL provides domestic and international risk management/collections services for companies. Dedicated risk management teams offer comprehensive experience in loss mitigation and provide a consultative approach, sharing industry-served best practices to create customized strategies emphasizing customer retention while reducing losses and delinquency rates. Currently, pre-charge off collections are performed for clients in North America, Spain, Germany, New Zealand and the United Kingdom and post-charge off services are provided for companies in North America.