TeleTech Announces Launch of Its On Demand Business Unit

DENVER, CO – TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer management and business process outsourcing (BPO) solutions, today announced the launch of its new TeleTech On Demand business unit. TeleTech’s offering leverages its global infrastructure to provide clients with access to the full spectrum of TeleTech’s integrated interaction and transaction handling technologies and services. This service allows TeleTech’s clients to take advantage of market leading capabilities while maintaining their own in-house customer care and BPO staff.

TeleTech clients benefit from this service by:

• Gaining instant access to customer management capabilities around the world over TeleTech’s carrier-grade voice and data network

• Trusting in industry-leading reliability with 24×7 monitoring and an average uptime of 99.999 percent

• Saving up to 70% of costs over premise-based solutions in a flexible pay-per-use model

• Creating a variable cost structure with no license fees, up-front capital expenses, or extensive integration requirements

• Launching solutions with proven scalability for programs from 25 to 25,000 users, running today for some of the world’s most respected companies

• Mitigating risks with turnkey solutions administered, monitored, and serviced by the customer management industry leader

• Accessing new technology, continued customer management innovation, and routine upgrades

• Attracting, retaining, and growing customers through specialized services and fact-based analysis capabilities

“Over the last four years, we have invested more than $100 million in our intellectual property including a complete centralization of our technology as well as a wide range of advanced analytics capabilities,” said Kenneth Tuchman, chairman and chief executive officer of TeleTech. “These services have been available to our outsourcing clients for years. However, now through TeleTech On Demand, these services are available to a company’s internal operations.”

TeleTech On Demand is based on the industry’s first global enterprise network allowing TeleTech’s clients to interact with customers across all touch points from the front- to the back-office. By using the TeleTech On Demand platform, clients can execute a complete customer service and back- office strategy by supplying only the labor component. TeleTech On Demand solutions are already running today for TeleTech facilities, client in-house operations, system integrators, and even other outsourcers.

TeleTech organizes its new business into three categories:

• Enterprise Interaction Technologies (EIT) provides clients with instant access to TeleTech’s hosted applications and services. The EIT foundation, TeleTech’s private enterprise network, is the most advanced worldwide customer management network yet to be deployed.

• Customer Experience Management services help clients identify and act on unknown operational trends and customer behavior patterns. Clients using these solutions benefit from operational productivity, enhanced revenues, and resolution of front- to back-office business issues.

• Business Transformation Services leverages TeleTech’s 22 years of operational expertise by employing professionals with significant hands-on experience from program launch to ongoing maintenance. Global capabilities include training, staffing, business continuity planning, offshore business assessment, and process improvement.

“Across the entire spectrum of TeleTech On Demand, regardless of the client’s ability or desire to outsource, we work with our clients to ensure the best solutions are brought to bear. Our clients benefit from the flexibility of our pay-for-use model and reap the rewards of TeleTech’s years of investment and continued innovation,” said Patrick L. O’Malley, president and general manager of TeleTech’s new initiative. “Operating complex customer management systems and processes has been our core expertise for over 22 years, and through TeleTech On Demand, companies can mitigate the risks of unproven startups or highly customized in-house projects.”

ABOUT TELETECH
TeleTech is a global leader of turn-key customer management and business process outsourcing solutions designed to help clients acquire, grow, and retain profitable relationships with their customers from front-to-back-office operations. TeleTech strengthens customer relationships for its clients by providing a combination of technologies, processes, professional services, and global infrastructure. Headquartered in Denver, Colo., TeleTech’s worldwide capabilities are supported by more than 33,000 professionals in North America, Latin America, Asia-Pacific, and Europe. For additional information, visit www.TeleTech.com.

FORWARD-LOOKING STATEMENTS – This press release may contain certain forward-looking statements relating to future results. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause TeleTech’s and its subsidiaries’ actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: the estimated value of new or renewed client agreements, the ability to successfully develop and launch new solutions, the possibility of the Company’s Database Marketing and Consulting segment not returning to historic levels of profitability; greater than anticipated competition in the customer care market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing significant client relationships, or early termination of a client agreement; the Company’s ability to close new business and fill excess capacity; consumers’ concerns or adverse publicity regarding the products of the Company’s clients; higher than anticipated start-up costs or lead times associated with new ventures or business in new markets; execution risks associated with performance-based pricing metrics in certain client agreements; execution risks associated with achieving targeted annualized cost or interest expense reductions; the Company’s ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with attracting and retaining cost-effective labor at the Company’s customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with weather-related events; changes in foreign currency exchange rates; economic or political changes affecting the countries in which the Company operates; changes in accounting policies and practices promulgated by standard setting bodies; and, new legislation or government regulation that impacts the customer care industry. Please refer to the Company’s filings with the Securities and Exchange Commission, including the Company’s Annual Report on Form 10-K for the year ended 2003 and other more recent SEC filings, for a detailed discussion of factors discussed above and other important factors that may impact the Company’s business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.