IAT Announces New Management Structure for Customer Service Department

Salt Lake City, UT, 2003?Information Access Technology, Inc. (IAT), a leading provider of predictive dialer and interactive communications solutions for the collection industry and related markets, announced a significant reorganization of their Customer Service Department. Already known for their excellent service and support, IAT hopes to enhance customer satisfaction and loyalty by concentrating service employee strengths into two groups. As Installation Manager, John Roundy will work to enhance the initial installation and training processes. Alan Bullock, named Customer Service Manager, will lead a team focusing on post-install customer service and interface with R & D. Both Roundy and Bullock will work closely together to ensure a smooth transition from sale to install to long-term customer.

John Roundy previously served as IAT?s Senior Installation and Service Engineer. He has been with IAT for 3 years. Along with coordinating installations, Roundy has handled challenging support issues and maintained all imaging software for Server installations. He is MCSE Certified. Roundy?s goals include streamlining the installation process and enhancing on-site customer training for maximum proficiency in system use.

Alan Bullock has been with IAT since Oct. of 1994. He previously served as IAT Installation/Service Specialist, helping customers resolve system issues. His nine years of experience with IAT give him a wealth of product knowledge as well as a comfortable familiarity with the customer base. Bullock?s primary goal is to have only satisfied customers who value a long-term relationship with IAT. Working together with R & D will ensure product enhancements that meet customer needs.

Randy Cooper, Senior Vice President said, ?IAT is excited to have Alan and John leading the support and installation teams. Through the years, Alan has demonstrated the ability to work extremely well with our customers. He has visited many of their sites and has come to understand their needs and concerns. John has a thorough knowledge of IAT?s CT Center system and a natural ability to understand the system installation process. He communicates well with customers and 3rd party vendors. Both Alan and John are respected by their peers, and we are confident that they will be excellent team leaders.?

About Information Access Technology, Inc. (IAT)
Information Access Technology provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada and South Africa. Using their latest offering, CT Center®, predictive dialing and inbound/outbound interactive communications can operate simultaneously on a single Windows® platform. By developing innovative and reliable products and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT and CT Center, visit our website at www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.