Siebel Systems Inc. says its release Tuesday of the latest version of its on-demand customer-relationship-management product, Siebel CRM OnDemand, features the option to include complete call-center capabilities as part of the bundle. The call-center technology comes from its acquisition of Ineto Services Inc. in January 2004.
The offering appears to be a competitive response to CRM rival Salesforce.com Inc., which last fall introduced Supportforce, an on-demand call-center offering that relies on a short list of telecommunications partners to deliver contact-center capabilities in its core CRM platform.
For this complete story, please visit Siebel Introduces On-Demand CRM/Call-Center Combo.
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