ACS Acquires LiveBridge, Inc., Expands Customer Care Capabilities

DALLAS – Affiliated Computer Services, Inc., a premier provider of business process and information technology outsourcing solutions, announced today that it has acquired LiveBridge, Inc., a customer care service provider primarily serving the financial and telecommunications industries. The terms of the acquisition specify a purchase price of $32 million, plus contingent payments based on future financial performance. ACS funded the acquisition through cash on hand.

Already a leading provider of business process outsourcing (BPO) solutions, ACS will expand its customer care service offerings in the finance and telecommunications industries through this acquisition. By adding LiveBridge’s operational centers in Canada, India, and Argentina, ACS will extend its global capabilities and expand operations in those countries. ACS will also gain cross-sell opportunities with existing LiveBridge clients.

“The overall market for customer care services is expected to grow significantly for the next several years,” said Lynn Blodgett, Group President of ACS Commercial Solutions. “This acquisition creates excellent opportunities for ACS, both by broadening our customer care capabilities, expanding our customer care global capabilities to include Canada and Argentina, and by establishing new avenues for expanding our BPO business. LiveBridge has done an outstanding job of executing global call center outsourcing initiatives and differentiating its business in the telecommunications and financial arenas. These qualities will strengthen and diversify ACS’ position and ability to expand in the BPO market.”

Blodgett says that LiveBridge brings access to several new FORTUNE 500 clients to whom a wide range of ACS’ customized BPO solutions can now be offered. He also lauded LiveBridge’s experienced management and customer care teams, known for their expertise and enthusiasm, and said that they will be an excellent complement to ACS’ customer care operations.