Austin Logistics Announces European Expansion, Provides Barclays PLC with New Technology

Austin Logistics Incorporated today announces its initial European installation of their software solutionswith Barclays PLC – www.barclays.co.uk.

Barclays PLC is a UK-based diversified financial services group engaged primarily in the banking and investment banking businesses. In terms of assets employed, Barclays is one of the largest financial services groups in the United Kingdom.

Barclays will deploy CallTech?, Austin Logistics? award-winning technology that enhances resource management and maximizes productivity by providing decision support and optimization for contact centers.

?Barclays represents an excellent entry point into the European market. Our ability to leverage each client?s data to achieve specific operational objectives to provide productivity performance is not limited by geography, industry, or market,? said Tom Miller, vice president of business development, Austin Logistics. ?We expect to rapidly grow our European business over the next 12 to 18 months.?

The contract was signed in conjunction with Austin Logistics? European partner, ScorePlus, Ltd.. Per Helen McNabb, Vice President of ScorePlus, ?As Austin Logistics? strategic partner in the UK, ScorePlus is delighted to announce Barclays Bank as the first UK installation of CallTech?. The support given by Austin Logistics during the installation has been outstanding and we look forward to being able to demonstrate initial results with their software early in the next quarter.?

?Barclays is a sophisticated user of scoring and risk management tools and has consistently been an early adopter of successful new technology,? says Dan Duncan, president of Austin Logistics. ?Their selection of CallTech is not only an endorsement of our products, but also a great first step towards our broad penetration of the UK market.?

Austin Logistics Incorporated – www.austinlogistics.com , based in Austin, Texas since 1992, is a premier provider of dynamic decision support solutions for CRM and risk management applications. Specializing in predictive forecasting and productivity enhancing software for contact centers and CRM, Austin Logistics provides proven solutions to the largest financial services institutions in the North American, Latin America and Europe. Included in Austin Logistics? suite of software solutions are CallTech?, OnQ?, and CallSelect?. CallTech? increases agent productivity in call centers for collection and marketing applications. OnQ? offers enterprise wide campaign list management; and CallSelect?, determines optimum collection and/or marketing treatments or actions. Austin Logistics products integrate seamlessly with systems from call center industry leaders: Davox, eShare Technologies, Avaya Communication/Lucent Technologies, Nortel and Portal Connect (EIS).