Noble Systems Teams with the American Teleservices Association to Sponsor the ATA 2002 Convention and Exhibition

Noble Systems Corporation, a leading provider of contact automation technology, will demonstrate its advanced technologies for contact center management at the American Teleservices Association?s 19th Annual Convention and Exhibition. Noble Systems is also serving as the Title Sponsor for this year?s ATA event.

Noble Systems has been a strong supporter of the American Teleservices Association in 2001 and 2002, working with the ATA on both the national and local levels. Noble Systems continues to sponsor many chapter activities, including events for the New England, Southeastern, and Northern and Southern California organizations. Noble Systems is proud to support the teleservices industry as the Title Sponsor for this year?s ATA Convention and Exhibition.

At the exhibition, Noble Systems will feature its ATOMS® contact center automation software solution. ATOMS delivers powerful features for managing inbound and outbound communications through universal queues. Clients can customize the system by selecting from a variety of options to meet their contact center needs. The full spectrum of ATOMS combines the system?s blended contact management platform for phone calls, emails and web-based contacts with its advanced reporting, list management and personnel administration tools to provide users with a completely integrated multi-media communications solution.

Highlights will include the solution?s Management Suite, composed of the Dynamic Center Manager (DCM), the Dynamic Campaign Builder (DCB) and the Dynamic Campaign Reporter (DCR) modules for resource management, custom scripting and real-time reporting. In addition, Noble Systems will demonstrate other new developments, including the company?s patented technology for agent script delivery, its text-to-speech capabilities, upgraded automated diagnostics for software and hardware, and abandonment rate control tools designed to meet new state regulations for telemarketers.

James K. Noble, Jr., President and CEO of Noble Systems, said, ?The ATA brings together the leaders of the contact center industry. As a contact center technology provider, the accomplishments of the ATA greatly affect our business. Noble Systems is honored to be teaming up with the ATA to present this year?s convention and exhibition. We look forward to presenting our dynamic solutions for managing customer contact centers in today?s challenging environment.? The ATA 2002 event takes place October 6 ? 9 in New Orleans, LA. The convention includes an educational program, including sessions on technology, site selection, personnel management, scripting, CRM, data, recruitment/retention, and regulatory issues. The industry’s leading suppliers will be in attendance at the exhibition to demonstrate intelligent solutions to teleservices business needs.

About ATA
The American Teleservices Association (ATA) represents the call centers, trainers, consultants and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion. The ATA supports its members’ interests through lobbying for teleservices issues, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry’s information clearinghouse.

About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. 17,000+ agents at more than 550 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® suite of contact center technology. Noble Systems is a part of the world?s leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, digital recording, quality control/monitoring systems, web integration functionality and graphical enterprise-wide workforce management. For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.