Noble Systems Introduces VoIP for ATOMS

Atlanta, GA ? Noble Systems Corporation, a global provider of contact center technology solutions, introduces Voice over Internet Protocol (VoIP) for the ATOMS® contact center technology suite. The VoIP solution from Noble Systems offers many benefits, including support for remote/offshore agent configurations and reduced maintenance costs.

VoIP technology uses “packet-switching” to provide several advantages over traditional circuit switching. For example, packet switching allows several telephone calls to occupy the amount of space occupied by only one in a circuit-switched network, allowing you to do more with your existing bandwidth.

The VoIP solution from Noble Systems uses Session Initiation Protocol (SIP). SIP is quickly gaining popularity as the preferred telephony approach. SIP offers an alternative to TAPI-based IP telephony models, eliminating the need for a separate IP-PBX and contact center solution, and is the emerging standard for session control for a variety of other communications mediums.

Noble Systems? VoIP platform is an ideal solution for supporting remote or offshore telecom routing configurations to distributed agents and virtual contact centers. With flexible circuit telephony and IP telephony capabilities, organizations can easily migrate to new architectures and move applications to new locations, without undertaking the time and expense of rewriting software. This flexibility is especially cost-effective for organizations currently utilizing emerging voice technologies, or looking to move to distributed architectures in the future.

The Noble Systems VoIP technology is powered by Intel – the leader in advanced telephony products. To learn more, contact us at 888-866-2358 or info@noblesys.com.

About Noble Systems
Noble Systems Corporation (www.noblesys.com is a global provider of complete contact center automation solutions. 30,000+ agents at almost 600 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® contact center technology platform. Noble Systems is a part of the world?s leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center technology solutions, including predictive dialing, inbound ACD, unified call processing, ERMS and web integration, universal queues, IVR, digital recording, text-to-speech, quality control/monitoring systems, and graphical enterprise-wide workforce management.