Opus Suite Wins CallCenter Magazine's 2005 Product of the Year

CHICAGO – The Opus Suite Performance Management Analytics software from Operational Performance Management company Opus Group has won a 2005 Product of the Year Award from CallCenter Magazine, the preeminent contact-center technology magazine published by CMP Media. CallCenter’s staff of in-house expert writers and editors bestows Product of the Year Awards to companies that “exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the Call Center market.”

“In the last year, our editors reviewed, met with, and wrote about hundreds of products. Only eight products were selected for 2005 Product of the Year Awards,” said Ruthann Fisher, Director of CMP Media Call Center Group.

Opus Group is a leader in performance management solutions for the customer-contact and processing operations of large enterprises. The Opus Suite is part of the three-pronged blend of services and technology known as the Opus Solution, which also includes Performance Optimization and Performance Training.

“Operational Performance Management is delivering outstanding results for companies in front- and back-office service functions by harnessing data from existing systems and linking it to optimized business processes,” said Michael Callaghan, CEO of Opus Group. “Opus Group is proud to receive recognition from the customer care industry’s number one information resource, CallCenter Magazine.”

The March 2005 edition of CallCenter will feature Opus Group and other award winners. Callaghan will speak on a panel entitled “Navigating the Workforce Optimization Hype” on March 22 at the ICCM Canada Conference & Expo in Toronto.