Adeptra and Austin Logistics Partner to Optimize Collections Operations

NORWALK, CT, and AUSTIN, TX – Austin Logistics, the dominant provider of call center analytics, and Adeptra, Inc., the leader in automating financial services customer interaction and digital messaging, today announced a strategic alliance to deliver the combined power of predictive analytics and automation for call centers.

One or both companies already serve eight of the top ten financial services companies. “Adeptra’s contact automation is a natural complement to the analytics we deploy in targeting the most profitable collection treatment for each account,” said Daniel Duncan, president and CEO of Austin Logistics.

More dollars can be collected at a lower cost by measurably increasing effectiveness at every step of the collections process. First, Austin Logistics’ CallSelect(tm) uses action-specific modeling to predict which delinquent accounts really need to be called, which ones are likely to make a payment even without a call, and which will respond best to an automated call.

Adeptra’s Just In Time Response Solution delivers collection reminders to account-holders designated by CallSelect for automated calling. Adeptra’s automated system then contacts the account-holder at home and/or office, allowing them to receive interactive messages, enter a PIN for security, provide a payment by phone, or be connected to a collections agent.

“We’ve made our name by helping companies automate the process of quickly and efficiently locating the account-holder. Joining forces with Austin Logistics’ strength in operational analytics greatly increases our value proposition,” said Phil Wilson, CEO of Adeptra, Inc.

Customers benefit because the Adeptra and Austin Logistics solutions work together to ensure the highest levels of effectiveness are reached at each and every step in the collections process.

About Adeptra, Inc.
Adeptra is the leader in building and managing enterprise-class Just-In-Time Response SolutionsTM. Its powerful AlertXchangeTM provides unique 2-Way alerts that push information out to and interact with its clients’ customers on any personal communication device whether online or offline, in any geography, on any scale. Delivering a key event to a customer precisely when they need to respond to it helps banking, travel, and retail clients generate more revenues, increase sales efficiency, and lower the cost of retaining more of their customers’ business.

Adeptra operates from offices in Norwalk CT, and London, UK. Established in 1996, the company raised $40 million funding during October 2000 from a consortium led by Deutsche Bank Ventures/ABS Ventures and including Barclays, FLV, NIB Alpinvest, Advent and ACT. Clients include American Express, Bank One, Egg Bank, Fleet Bank, First Data Resources, First Data Europe, First Financial Bank. First Premier Bank, JP Morgan Chase Bank, Lloyds TSB, Providian National Bank, Wells Fargo, GulfAir and Sabre. For more information visit www.adeptra.com.

About Austin Logistics Incorporated
Austin Logistics, the dominant provider of call center analytics, has been trusted since 1992 by many of the world’s largest financial services companies to measurably improve productivity. The company’s solutions increase the effectiveness of consumer credit collections, telemarketing, and risk management. All of the company’s industry-leading products have been designed for payback in six months or less. For further information on Austin Logistics, please visit www.AustinLogistics.com.