Kent, UK-based debt collection company STA Graydon has achieved the internationally recognised ISO 9001.

This independent assessment was conducted by the British Assessment Bureau a leading Certification Body and demonstrates STA Graydon’s commitment to customer service and quality in delivery.

STA Graydon has now earned the right to display the coveted British Assessment Bureau Quality Shield and ISO 9001 logo to demonstrate its conformance to the standard.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annual to ensure progress is being maintained.

STA Graydon has shown that it has good debt collection reliability and process controls which means lower costs for its customers!

STA Graydon’s Managing Director said, “We are particularly pleased to have achieved ISO9001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates we can provide a quality solution from quotation to delivery.”

The benefits of registration to the ISO9001 standard include:

  • Streamlining an organisation’s procedures.
  • Bringing consistency to an organisation’s service delivery.
  • Reducing cost and rework.
  • Improving an organisation’s management practices.
  • Enhanced status.
  • Competitive advantage.
  • Lower insurance premiums.

STA Graydon offers debt collection, receivables management and tracing services for B2B and B2C clients. A trading style of STA International Limited, they were established in 1994 and operate from Maidstone, Kent. The STA Group has owned offices in New York, Atlanta, Chicago, Los Angeles, Mexico City and Beijing.

Next Article: FDCPA Lawsuits Decline in Second Half of ...