MINNEAPOLIS – Fair Isaac Corporation, the leading provider of analytics and decision technology, today announced that Cathay United Bank will be the first financial institution in Taiwan to utilize Fair Isaac’s industry-standard TRIAD™ adaptive control technology to automate and improve customer decisions. Cathay has selected Fair Isaac’s newest and enhanced release of the TRIAD system, version 8.0, which accelerates and simplifies businesses’ development and deployment of profitable account decision strategies at the enterprise and portfolio levels.

As the first portfolio management solution to combine industry-standard account and customer strategy management capabilities onto one platform, Fair Isaac’s TRIAD 8.0 system makes it easier for businesses to use relationship-level data in customer decisions. Cathay will be the first financial institution in the world to leverage these expanded single-platform capabilities (previously available as separate platforms, AMT and CMT), which allow users to execute smart credit decisions at either the account or customer level.


The lender will utilize TRIAD initially to streamline account management following its merger with United World Chinese Commercial Bank in October 2003. The solution will help Cathay make consistent decisions that both reduce risk and improve revenue in key business decision areas, including credit facilities, marketing and collections.


“It is Cathay’s goal to partner with the best in order to meet our customers’ financial needs and grow our business, and Fair Isaac’s TRIAD system is the clear leader in portfolio and customer management throughout the world,” said Joseph Jao, senior executive vice president at Cathay United Bank. “TRIAD 8 will enable us to gain a deeper and more accurate understanding regarding our portfolio profitability and execute our long-term vision for enterprise-wide customer decision management.”


The bank plans to use the incremental revenue and savings from its TRIAD implementation for account management to roll out the solution’s strategic capabilities to other business units in 2006, moving from account-level to total strategic customer management. In providing customer management, TRIAD evaluates a customer credit relationship based on the customer’s credit interactions across the entire enterprise, rather than relying on account-level data alone to drive decisions.


“Forward-thinking businesses are looking to go beyond strategically managing accounts and make decisions that maximize the complete customer relationship,” said Andrew Jennings, vice president of Account Management at Fair Isaac. “Our latest TRIAD version satisfies this need in one package, allowing financial institutions to assess both account- and customer-level information for a full, multi-dimensional view. Cathay’s investment in the TRIAD 8 technology will deliver rapid payback and help boost customer and shareholder value.”


Fair Isaac’s TRIAD 8.0 system features enhancements across the full spectrum of the product to increase the system’s flexibility for scoring and strategy design while maintaining operational efficiency and structure to benefit all its users, regardless of scale or platform preference. The upgraded solution features four modular key decision areas — Credit Facilities, Communications, Collections and Authorizations — that can be selected based on client goals and needs. Decision areas can be added in a phased implementation to allow for optimal learning.


Combining software, actionable analytics and optimization techniques, TRIAD has helped lenders increase the profitability of their consumer portfolios by automating and improving their account and customer management decisions. Sixty-five percent of the world’s leading lenders use the solution to address delinquency problems, manage internal resources and keep customer satisfied with products. Companies using the TRIAD system have typically experienced: 20 to 30 percent increase in sales; 15 to 25 percent reduction in bad debt; 20 to 25 percent reduction in recovery resources; and a 15 to 25 percent increase in interest income.


About Cathay United Bank
Cathay United is headquartered in Taipei, Taiwan and doing business throughout Taiwan with more than 107 branches and four major product lines: corporate banking, consumer banking, wealth management and credit card. Cathay United currently has eight overseas offices located in China, the South East Asia Region and the United States. It is Cathay’s goal to offer “One Stop Shopping” services, including insurance, mutual funds, security, trust, loan, deposit and credit cards to meet its customers’ different financial needs.


About Cathay Financial Holdings
Cathay Financial Holdings is Taiwan’s largest financial services company. The company provides insurance, securities, banking and other diversified financial services to over eight million customers throughout Taiwan. Its major subsidiaries include Cathay Life, Cathay United Bank and Cathay Century Insurance. For more information, please visit the Cathay website at www.cathayholdings.com.tw.


About Fair Isaac
Fair Isaac Corporation is the preeminent provider of creative analytics that unlock value for people, businesses and industries. The company’s predictive modeling, decision analysis, intelligence management, decision management systems and consulting services power billions of mission-critical customer decisions a year. Founded in 1956, Fair Isaac helps thousands of companies in over 60 countries acquire customers more efficiently, increase customer value, reduce fraud and credit losses, lower operating expenses and enter new markets more profitably. Most leading banks and credit card issuers rely on Fair Isaac solutions, as do insurers, retailers, telecommunications providers, healthcare organizations and government agencies. Through the www.myFICO.com Web site, consumers use the company’s FICO® scores, the standard measure of credit risk, to manage their financial health. For more information, visit www.fairisaac.com/TRIAD.


Statement Concerning Forward-Looking Information – Except for historical information contained herein, the statements contained in this press release that relate to Fair Isaac, including statements regarding its TRIAD 8.0 product offering and the benefits to be derived from this offering, are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including any unforeseen technical difficulties related to the implementation, use and functionality of the offering, the risks that customers will not perceive material benefits from the offering, failure of the product to deliver the expected results, the possibility of errors or defects in the offering, regulatory changes applicable to the use of consumer credit and other data, and other risks described from time to time in Fair Isaac’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2003, and quarterly report on Form 10-Q for the period ended June 30, 2004. Forward-looking statements should be considered with caution. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, Fair Isaac’s results could differ materially from Fair Isaac’s expectations in these statements. Fair Isaac disclaims any intent or obligation to update these forward-looking statements.


Next Article: End Of The Big Bank Bonanza

Advertisement