CFI/Westgate Resorts Selects Noble Systems' Contact Center Technology Solution

Atlanta, GA ? Noble Systems Corporation (NSC), a global leader in customer contact technology solutions, announces the signing of their premier customer in the Resort and Vacation Ownership industry. Westgate Resorts / Central Florida Investment (CFI/Westgate Resorts®) has selected the Noble Systems contact center suite for its new Las Vegas, Nevada contact center. CFI/Westgate Resorts joins other leading vacation ownership and resort organizations, including Interval International and Starwood Vacation Ownership, which are using NSC?s solutions to manage blended inbound and outbound communications. Noble Systems has led the way with innovative solutions for the resort industry for over a decade.

Noble Systems offers powerful technology solutions that are ideal for the vacation ownership and resort industry to help increase contact rates, enhance efficiencies, and streamline program management. NSC?s enterprise solution provides tools to manage telemarketing, customer service and reservations, and collections in one integrated package.

A number of the industry?s top companies are realizing the benefits of Noble Systems? contact center suite. Grand Timber Lodge, GrandVista Vacations, Kosmas Group International, Rail Gourmet, and Resorts USA, are just a few of the other groups using NSC?s technology to manage blended contacts in a unified environment, and to consolidate cross-departmental functions into a single platform.

CFI/Westgate Resorts is Noble Systems? newest customer within the resort industry. The company selected the Noble Systems technology platform to manage their sales and customer service contact center activities. CFI/Westgate Resorts employs over 5,000 people and has expanded from Central Florida to become one of the largest timeshare companies in the world. The U.S. is the leader in vacation ownership with over 1,200 resorts, which represents over two million owners.

Interval International benefits from having an outstanding call center partner in Noble Systems, using a number of features that help their centers operate more efficiently, from developing campaigns to managing agents. Their customized NSC suite meets their data exchange requirements, putting all of the information they need ? from owner records to specialized reporting ?at their fingertips. Interval International has been connecting people to the world of vacation ownership and exchange since 1976. Today, Interval International has nearly 1.2 million member families around the world. The company?s Quality Vacation Exchange Network(SM) includes a global association of nearly 1,900 resorts.

Starwood Vacation Ownership (SVO) also enjoys the power and efficiency of the Noble Systems solution. The platform gives them digital call recording and integrated voice response (IVR) in a single, unified platform, without having to mix together pieces from different vendors. Through SVO?s Starwood Vacation Network (?SVN?), members have access to other Sheraton and Westin Vacation Ownership Resorts and to the Starwood collection of more than 750 hotels and resorts in over 80 countries as well as thousands of other destinations around the globe.

James K. Noble, Jr., President & CEO of Noble Systems, describes the suitability of the NSC solution for the vacation ownership and resort environment, stating, ?The Noble Systems technology offers a wide-range of features, as well as the flexibility of an open database, that allows resorts and vacation developments to integrate their sales, account services, and reservation scheduling activities into a common platform. With cross-functional capabilities and contact blending, agents become more productive and centers can increase efficiencies. This is a fast-growing market for us, and we are continuing to increase our presence within the vacation ownership segment by serving the industry with the best contact center technology solutions available.?

About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CIM systems, email and web products). Based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in over 30 countries. Founded in 1989, Noble Systems is the technology solution of choice for tens of thousands of agents, processing millions of calls each day, at client sites worldwide. The NSC solution manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit us at www.noblesys.com.